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Tata Capital
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Customer Service Executive - Two Wheeler Loans - Vriddhi

Customer Service Executive - Two Wheeler Loans - Vriddhi

Tata Capital

0 - 3 years

4 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer service channel distribution sales retail selling business development quality monitoring customer support disbursement quality analysis sales promotion marketing team leading vendor quality assurance client relationship call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Ratnagiri. The ideal candidate will have 0-3 years of experience, ensuring the achievement of disbursement targets for retail loan products with minimal delinquency. Roles and Responsibility
Identify target areas for prospective business and pre-screen customer segments according to organizational norms.
Ensure login and disbursement numbers meet targets while maintaining high customer satisfaction levels.
Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships.
Provide training to staff members and vendors to understand market dynamics, competition, processes, and products.
Build strong distribution channels and ensure vendor empanelment.
Develop and maintain relationships with new vendors to expand business opportunities.

Job
Graduate in any discipline with excellent communication skills.
Ability to work in a fast-paced environment and meet sales targets.
Strong understanding of customer needs and cross-selling multiple products.
Experience in providing excellent customer service and building strong client relationships.
Familiarity with audit and RBI regulations.
Ability to provide positive feedback to the central product and policy team to stay ahead in the market.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Customer Service Executive - Two Wheeler Loans - Vriddhi