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Tata Capital
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Quality Analyst - Call Center - RFB - Bengaluru - J.P. Tech Park - JM*

Quality Analyst - Call Center - RFB - Bengaluru - J.P. Tech Park - JM*

Tata Capital

1 - 3 years

3 - 7 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

sales process sales quality analysis call quality outbound sales process excellence call audit quality audit quality control customer service training quality monitoring qc voice process team leading outbound quality assurance call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in quality analysis, preferably in an outbound sales process.

Roles and Responsibility

Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes.

Analyze lead generation methods and sales processes to identify areas for improvement.

Provide actionable insights and recommendations for process enhancements.

Create and maintain detailed audit dashboards and reports to track performance and compliance.

Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process.

Monitor and track key performance indicators (KPIs) related to quality and process excellence.

Job

Graduation in any stream.

Minimum of 1 year of experience as a Quality Analyst, including at least 6 months in an outbound sales process.

Possess strong analytical and problem-solving skills with attention to detail.

Demonstrate excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.

Ability to work in a fast-paced environment and adapt to changing priorities is essential.

Strong knowledge of quality frameworks and industry best practices is required.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3543 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Quality Analyst - Call Center - RFB - Bengaluru - J.P. Tech Park - JM*