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1 - 2 years

2 - 5 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Monitor and evaluate voice interactions for quality assurance.
  • identify process gaps and provide actionable feedback to agents.
  • Maintain audit records and prepare quality reports.
  • Collaborate with training and operations teams to improve service quality.
  • Ensure adherence to company standards and compliance guidelines.
  • Conduct calibration sessions to align with quality parameters.

Preferred candidate profile

  • Minimum 1 year of experience as a quality analyst on papers.
  • Strong command on Bengali/Hindi/Tamil/Telgu/Marathi/Gujarati/Kannada/Malyalam

Bengali

  • Proficient in MS Office.
  • Excellent analytical and listening skills.

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