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Quality Team Leader//QTL//International BPO//Voice Process

Quality Team Leader//QTL//International BPO//Voice Process

Hiresquad

2 - 7 years

6 - 9 Lacs

Bengaluru

Posted:18 hours ago| Platform:

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Skills Required

Team Leader Quality Banking Quality Audit QC Tools Quality Analyst Quality Team Leader QTL 7qc Lead Quality Call Monitoring Call Quality Quality Monitoring Six Sigma Call Audit Quality Call Calibration Lead Trainer Quality Tools Six Sigma Quality International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role - Supervisor Quality /Quality Team Leader

Leading BPO in Bangalore

International Voice Process

5 Days Working

Worked on 7QC tools

MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS

MUST BE QTL on PAPERS

WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-

Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience
Experience handling a team of Quality Analyst
Strongly worked on QUALITY Matrices
Excellent transactional quality domain knowledge
Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

Drive continuous improvement for Transaction Quality and Delivery
Manage claim Quality & Client related KPIs
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
Generate and implement out of the box ideas and Process improvement initiatives in the account
Drive Process control & Compliance in addition to managing the audit requirements
Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

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