6 Lead Trainer Jobs

Greetings from Access Healthcare Services, Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com Title : Lead Trainer - Voice and Accent Coach Experience : 5+ Years Location: Ambattur Estate, Chennai **Graduation: Any graduate **Specialization: Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage Interested candidates can share their updated resume to nandhinik.outsource@accesshealthcare.com Eligibility Criteria: - 5+ years of experience in internal BPO - Minimum 3 years of experience in training language voice and accent in international BPO - Minimum 2 years of international calling experience - Conducted a minimum of 70 language, voice and accent training batches Experience in call auditing, coaching and feedback for a minimum of 1 year in an International voice process with extensive focus on language and call handling skills Core Skills: Listen to calls on the operation floor Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the CPs language skills, soft skills, and call handling skills Conduct language and voice & accent training for employees as per organization standards Monitor and provide feedback for bottom performers Ensure that the bottom performers move up the learning curve by means of special coaching sessions Conduct on the floor interventions through coaching and feedback models as defined by function/program Should have the ability to create flyers basis the observation on the call audits Use the various learning tools to enhance spoken capabilities Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed Maintaining and reporting audit/feedback/ coaching/ training records Training new hires on Fundamental Skills of Grammar and Voice & Accent Work with the operations stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs Evaluate trainees and obtain regular feedback from all the training done and update the supervisor on progress Ability to create PPT for the management reviews Identify bottom performers during audits and maintain their track record Interview new hire prospects on language, voice and accent during their tenure External Facing Description Lead Trainer - Learning and Development Strong communicational skill both written and verbal Should possess good knowledge of grammar, sounds, pronunciation, spellings, and vocabulary Should have knowledge on feedback mechanism and coaching methodologies Should possess good knowledge on creating session plans Should have good knowledge on MS office Articulate and confident standing up and delivering to large audiences Organized, a self-starter and an inspirational leader of your team Thankyou Nandhini nandhinik.outsource@accesshealthcare.com

V&A and English Language trainer from last 4-5 yrs scheduling, delivery & reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Karishma.imaginators@gmail.com

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

1 yr exp as a BPO Lead Training on the paper in International voice customer support process MUST BANKING PROCESS EXP Delivery of NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Perks and benefits Fix Salary + lucrative Incentives

Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123