10 Lead Trainer Jobs

1 yr exp as a BPO Lead Training on the paper in International voice customer support process MUST BANKING PROCESS EXP Delivery of NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Perks and benefits Fix Salary + lucrative Incentives

Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Training Team Leader//Assistant Manager Training//Supervisor Traiinng International Voice Process Banking Process Leading BPO in Gurgaon Require minimum 1 year experience as Team leader Training in BPO in BFSI Voice process Must have handled team of process Trainers CTC UPTO 10LPA Shifts 24*7 Role and key responsibilities: Manage New Hire training end to end. Bridge gaps in product, process, language, comprehension and cultural aspects of all Lobs Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement) Responsible for managing retention during training Drive C-Sat & E-sat initiatives to add value to the Process and customer Should be able to contribute to process improvements and innovation in the training function Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hiring for Manager in Training /Assistant Manager BFSI Mandatory BPO experience mandatory On paper AM"s can apply for manager On paper Leads or trainers with good experience can apply for AM Location: Mumbai, Malad Budget: Manager- 12 LPA, AM- 8 LPA

Hiring for Training Team Leader//Assistant Manager Training//Supervisor Traiinng Domestic Voice Process Leading BPO in Ranchi Require minimum 1 year experience as Team leader Training in BPO in Voice process Must have handled team of process Trainers CTC UPTO 6.5LPA Shifts 24*7 Role and key responsibilities: Manage New Hire training end to end. Bridge gaps in product, process, language, comprehension and cultural aspects of all Lobs Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement) Responsible for managing retention during training Drive C-Sat & E-sat initiatives to add value to the Process and customer Should be able to contribute to process improvements and innovation in the training function Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Must be a Process Trainer from International Banking Process. Trainer Exp from any International Banking or related process can apply. Must know Metrics - TNA/ TNI US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact. Design and develop process training materials, including manuals, guides, and e-learning modules. Conduct training needs analysis (TNA) to identify gaps in employee skills and knowledge. Desired Candidate Profile over all 6 years of experience in Learning & Development or related field and 2 years in domain experience. Excellent communication, presentation, and interpersonal skills for effective stakeholder management.

Must be a Process Trainer from International Banking Process. Trainer Exp from any International Banking or related process can apply. Must know Metrics - TNA/ TNI US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

1 yr exp as a BPO Lead Training on the paper Prepare Annual Training Budget& plans Delivery of NHT, OJT, Refresher training TNA TNI TTT WFO kOLKATA ONLY-APPLY IF CAN RELOCATE Call/WhatsApp cv to Neha 8287267407, Amit 8851792136 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR neither Bangalore..Apply those who can relocate in Kolkata Perks and benefits Fix Salary + lucrative Incentives