Quality Team Leader Teleperformance (TP)

3.0 - 8.0 years

4 - 7 Lacs

bengaluru, mumbai (all areas)

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Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment. Strong knowledge of CRM systems and processes. Exce...

Posted 3 weeks ago

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Quality Team Leader//QTL//International BPO//Voice Process Hiresquad

2.0 - 7.0 years

6 - 9 Lacs

bengaluru

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Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement ...

Posted 2 months ago

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Quality Assistant Manager International BPO Bangalore Creative Indians

5.0 - 10.0 years

5 - 10 Lacs

Bengaluru

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Must have Min 2yrs exp as a Quality Team Leader from International BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Posted 3 months ago

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Quality Team Leader//QTL//International BPO//Voice Process Hiresquad

2.0 - 7.0 years

6 - 9 Lacs

Bengaluru

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Posted 4 months ago

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Quality Team Lead / Quality TeamLeader/ BPO QTL /BPO Voice QTL Selectica International Solutions

6.0 - 11.0 years

4 - 8 Lacs

Bangalore/ Bengaluru

Work from Office

*1 yrs exp as a BPO Lead Quality (QTL) on the paper MUST ALSO HAVE SOME TRAINING EXP International Customer Support Voice Audits calls ,reports, Call Calibration Immediate Joiner WFO Bangalore * Call/Whtsapp cv to Amit 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Posted 5 months ago

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Opening For Inside sales Quality Leader For Healthcare Ind-Bengaluru Aspire Consultancy Services

1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

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Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Posted 5 months ago

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