Quality Analyst International Process

2 - 5 years

1 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Call Monitoring:

    Listening to recorded or live calls to assess agent performance.
  • Quality Audits:

    Evaluating customer interactions, chat transcripts, and emails for quality compliance.
  • Identifying Areas for Improvement:

    Recognizing gaps in service delivery and suggesting improvements.
  • Providing Feedback & Coaching:

    Training agents based on evaluation reports.
  • Ensuring Compliance:

    Making sure agents follow company policies and industry regulations.
  • Data Analysis:

    Tracking quality metrics and preparing reports for management.
  • International Background Required
  • Immediate Joiners Preferred
  • BPO Logistics Process

Directly Share on Vaishali.vaishali27@teleperformance.com

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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