1208 Call Monitoring Jobs - Page 43

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 6 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement ...

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate commu...

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedb...

Greetings from PTW ! Title: Quality Analyst Location: Bangalore Experience: 1 Yrs-3Yrs Responsibilities: The primary task of the quality analyst is transaction monitoring and providing actionable insights. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. Participate in team huddles and share updates and best practices. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. Provide actionable data to various internal support groups. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations....

We are seeking a bright and inquisitive Quality Analyst to support our Inside Sales Group and Business Operations Support teams at TransUnion. In this role, you will provide critical business insights and complete action items through call quality monitoring and assurance. Your ability to quickly learn and cohesively present data is essential for success. Team Focus TransUnion empowers clients with credit tools, leading data, analytics, and risk management solutions to make efficient, informed decisions. Our products include credit data, portfolio tools, right party contact, skip tracing, fraud and identity management, collections, and onboarding decision processes. We pride ourselves on bri...

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call m...

Long Description • Define productivity metrics and align operating definitions with QC teams. • Simplify and digitize data for reporting QC productivity metrics. • Publish monthly QC productivity metrics reports for all labs. • Identify improvement levers for QC productivity and develop action plans to address them, reporting progress regularly. • Manage projects and track the deployment of new technology in QC. Technical/Functional Skills: • Hands-on experience in operations, with a strong understanding of Lean Manufacturing methodologies. • Proficient in data analysis using Excel/Minitab. • Proven track record of executing high-value projects. Competencies Developing Talent Innovation & Cr...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successfu...

About The Role Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction ? Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPO’s defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher ...

Quality Team Leader from International Voice Chat process can apply. Handled a team of Quality Analyst's. Well Versed with Quality Metrics. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407

Summary: Primary objective is to supervise and manage Tele collections vendors & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor & motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and su...

Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Qua...

Job Description: We are seeking a highly skilled and experienced QA Executive. In this role, you will collaborate with cross-functional teams to develop and implement quality systems, policies, and procedures. You will conduct regular audits, analyze data, and generate reports to identify areas for improvement. Additionally, you will provide training to employees on quality standards and best practices. Key Responsibilities: 1. Mentor and develop the team. 2. Evaluate calls by way of Live call Barging, Mock calls, Recorded calls, chats and e-mails. 3. To Monitor the Quality performance of employees during the calls & provide feedback 4. To enhance the quality, productivity & presentation of ...

Summary of the role Waystone Group Internal Audits objective to consistently assess the adequacy and effectiveness of governance and management of risks, giving an evidence-based opinion on all aspects of governance, risk management and internal controls. The Senior Associate - Internal Audit plays is a supporting role to the Director or Manager Internal Audit. Holding a position in the third Line of Defense, Internal Audit will perform risk based audit testing on Waystone entities. This role will be responsible for performing testing indicated on the Internal Audit Program as agreed. Duties and Responsibilities Internal Audit Function Working with the Audit Director or Audit Manager Interna...

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisf...

Skill required: Membership - Life Sciences Regulatory Operations Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research...

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unpla...

Job description Job Responsibilities and Duties: Answer incoming calls from customers Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers Position Requirements Critical skills : Strong written and verbal communication skills Ability to communicate calmly and diplomatically with customers, co-workers, and visitors Keen attention to detail, especially involving checking forms and documents for proper information Proficient in customer service Active listening and comprehension skills Work Experience/Education : 1-2Years experience in a customer service environment and preferably in a...

CEC Officer - Inbound - Premier-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Department-Customer Experience Center Reporting -Relationship CEC Team Leader - Inbound Grade-Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of custo...

CEC Officer-Inbound-Premier-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specif...

About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "d...