Telemarketing Team Leader Designation Telemarketing Team Leader Job Title: Telemarketing Team Leader Used Car Sales Role Summary: The Telemarketing Team Leader Used Car Sales is responsible for leading and motivating a team of telemarketers to generate leads, book showroom or test drive appointments, and support the overall sales process of pre-owned vehicles. This role demands strong leadership, sales acumen, and the ability to handle customer objections related to used vehicle quality, price, and warranty. Key Responsibilities: Team Leadership & Coaching Supervise a team of telemarketers, ensuring daily targets and call quality standards are met Conduct onboarding, sales training, and regular upskilling sessions focused on used car features, pricing, and financing Lead by example with proactive call handling and objection resolution Telemarketing Operations Manage daily calling schedules and lead distribution Drive outbound campaigns to follow up with leads from online portals, website inquiries, trade-ins, or previous customers Develop scripts and rebuttals tailored to used car sales, addressing concerns like vehicle history, mileage, or condition Sales Coordination & Lead Management Work closely with the Used Car Sales Manager to prioritize high-potential leads Ensure accurate CRM updates, proper follow-ups, and appointment confirmations Monitor lead-to-show and show-to-sale conversion rates and optimize the process Reporting & Optimization Track daily, weekly, and monthly KPIs for individual agents and the team Analyze performance data to identify trends, training needs, or process improvements Submit regular performance reports to senior management Customer Interaction & Quality Control Monitor calls for quality assurance and compliance Handle escalations professionally and ensure customer satisfaction Skills & Qualifications: 2+ years of experience in telemarketing or inside sales, preferably in the automotive industry or used car market Proven experience in leading or mentoring a sales team Excellent communication, persuasion, and problem-solving skills Familiarity with used car inventory systems, CRM platforms (e.g., AutoRaptor, VinSolutions) Understanding of vehicle valuation, financing options, and after-sales services Strong organizational and time-management skills

The Assistant Telemarketing Team Leader supports the Telemarketing Team Leader in overseeing daily telemarketing operations, mentoring staff, and ensuring lead generation targets are met. This role bridges the gap between frontline telemarketing agents and upper management, providing both operational support and leadership in the sales process of automobiles (new or used). Key Responsibilities: Team Support & Supervision Assist the Team Leader in supervising telemarketing staff Monitor agent performance and provide real-time support during calls Step in to lead the team during the absence of the Team Leader Operational Execution Help manage daily outbound call schedules and ensure leads are followed up promptly Support the creation and refinement of call scripts, rebuttals, and lead handling processes Track daily activities and ensure CRM data is updated accurately Lead Management Work with the sales department to prioritize hot leads and customer follow-ups Ensure appointment confirmations and rescheduling are handled efficiently Help resolve common lead objections and improve conversion strategies Reporting & Quality Assurance Assist in tracking individual and team KPIs such as call volume, appointment rates, and conversions Conduct spot checks of call quality and suggest improvements Report key issues or trends to the Team Leader for further action Training & Coaching Participate in training new telemarketers on systems, sales techniques, and dealership processes Provide constructive feedback and peer support to improve team performance Skills & Qualifications: 1 2 years of experience in telemarketing or inside sales, ideally in the automobile or retail industry Experience mentoring or supervising small teams (even informally) Good understanding of CRM systems and call center tools Strong communication, organization, and motivational skills Basic knowledge of automobile models, financing, and dealership operations (used or new cars)

This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard. Experience Automobile Diploma of 3 years full-time is required. Experience in said position for at least 2 years. Locations- Andheri/ Malad/ Kandivali/ Boisar/ Wada/ Nalasopara/ Key Accountabilities: Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations. Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs. Ensure supplies are ordered for each job. Assist with quoting, project management, materials purchasing, and quality checks. Ensure correct job numbers are used and that time records are correct. Provide oversight and check job estimates Manage inward goods, checking quantities, dispatching goods and receipting invoices. Regularly report progress on each job and quickly communicate delays or concerns with the Director Operations. Report on manpower overruns or shortfalls. Act as a technical adviser on key projects and other areas of the business as requested. Work with the Director Operations to respond to client s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. Identify client s needs and explain/demonstrate AMS s services to them, which may involve technical descriptions of products and the way they may be used. Receive and review feedback from customers and follow up to ensure customer satisfaction. Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action. Develop and implement systems to record, file, and store information pertaining to client inquiries. Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Skills and Experience: Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.

As a Relationship Manager at Shivam Autozone, you will play a crucial role in building and maintaining strong relationships with customers. Located in Palghar, your primary responsibility will be to assist customers in selecting the best vehicles and services that align with their needs. You will be the point of contact for handling customer inquiries and concerns, ensuring customer satisfaction and engagement at all levels. Your day-to-day tasks will involve engaging with clients in the showroom, coordinating with various departments to fulfill customer requests, managing vehicle delivery processes, and staying updated on the latest products and services offered by Shivam Autozone. Strong communication and interpersonal skills are essential to effectively build rapport with customers and provide exceptional service. Ideally, you should have experience in sales and customer service within the automotive industry, although it is not mandatory. The ability to thrive in a fast-paced, target-driven environment with excellent problem-solving skills will be beneficial. Knowledge of Maruti Suzuki and Nexa vehicle models, features, and services will give you an edge in this role. If you possess a Bachelor's degree in Business Administration, Marketing, or a related field, it would be advantageous. Proficiency in using CRM software and other relevant tools is also desirable. Your organizational and multitasking abilities will be put to good use as you navigate the dynamic landscape of customer relationship management at Shivam Autozone.,

Handle & qualify incoming leads from various portals & capturing customer details. Updating the lead status on CRM & LQS Meet daily targets for bookings, SQL conversions, & appointments. Prioritize, follow up, and update lead statuses in CRM/LQ Escalate HOT/WARM leads to Relationship Managers (RMs/SRMs). Coordinate with RMs for feedback and next steps. Share daily summary reports highlighting customer requirements. Basic Skills Required: Good Communication & Customer handling Skills CRM Knowledge Basic understanding of CRM or lead management tools Graduation in any stream 1+ year experience in telecalling, customer service, or sales is preferred

Key Responsibility Areas: Video shoots of Maruti Suzuki all channel vehicles and other products Editing videos as required and uploading on video platforms SEO Optimisation of our YouTube Channel Monetizing Syndicating Content on digital platforms such as YouTube, Reddit, Pinterest etc YouTube analytics, content programming etc Keep a good check on competitorschannel and strategize accordingly Maintaining record of uploaded videos which includes Metadata, creatives other important details Maintaining the overall health of the channel by correct channel programming and maintaining regular upload schedule Co-ordinate with the Digital Marketing team on uploading videos on other digital platforms Skills: Good communication and writing skills Curiosity to learn and perform better Team Work, Excellent work-organizing skills Self-motivated and flexible to work with negligible supervision Firm work attitude Experience: Preferably experience in handling YouTube channel for a year Tools Experience (Optional): VidIQ TubeBuddy Keyword Planner SocialBlade YTLarge Adobe Editing Software (After Effects, Premiere Pro) Location Malad If youre crazy passionate about cars, if hard work is your fuel determination is what drives you, then were looking for you. Pursue your passion for auto industry with us and grow as much and as fast as you can. We encourage innovative thinking coupled with proactive approach. At Shivam Autozone, it is all about teamwork in an energetic and cheerful environment. Come, Live the change with us!

Manage the daily digital lead handling at the parent dealer level and interact with dealer owner/CEO/CMO Ensuring all Digital leads are followed up in time Listening to calls to give feedback on call quality Manage the implementation, tracking and measurement of hyperlocal marketing campaigns Work within a budget and track spends Ensure that MSIL CI is being maintained in dealer level campaigns. Deliver regular reports of campaign results, including web analysis and evaluation of KPIs Maintain regular measurement of the ROI of campaigns Collect and use data to inform new campaigns and the evaluation of existing campaigns. Creation of the campaign brief and passing it to the agency Reporting Dashboard Handling manage the lead status and report the entire interactions at the outlet level Responsible for regular Review Meets with Agency Entire Billing, Claims process for Digital Spends and On-ground Events through JASP portal Daily monitoring and tracking of Digital lead conversion and performance Cross-reporting with MSIL RO SPOCs and Agency regional SPOCs Act as a bridge between Agency & Dealership Leading the Digital Desk Executive (DDE) operations to achieve targets Handle escalations over calls, raise tickets and follow up for resolutions Qualification & Desired Skill Set: Graduate Degree Holder Experience in the Auto Industry Soft Skills with strong team management skills Good Digital knowledge, tech-savvy, updated on digital trends Good Customer Handling Skills Good Communication Skills Good knowledge of Excel, report generation, with an ability to analyse data Able to apply logical reasoning to problem-solving