Workshop Manager

Job Description

This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard. Experience Automobile Diploma of 3 years full-time is required. Experience in said position for at least 2 years. Locations- Andheri/ Malad/ Kandivali/ Boisar/ Wada/ Nalasopara/ Key Accountabilities: Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations. Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs. Ensure supplies are ordered for each job. Assist with quoting, project management, materials purchasing, and quality checks. Ensure correct job numbers are used and that time records are correct. Provide oversight and check job estimates Manage inward goods, checking quantities, dispatching goods and receipting invoices. Regularly report progress on each job and quickly communicate delays or concerns with the Director Operations. Report on manpower overruns or shortfalls. Act as a technical adviser on key projects and other areas of the business as requested. Work with the Director Operations to respond to client s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. Identify client s needs and explain/demonstrate AMS s services to them, which may involve technical descriptions of products and the way they may be used. Receive and review feedback from customers and follow up to ensure customer satisfaction. Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action. Develop and implement systems to record, file, and store information pertaining to client inquiries. Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Skills and Experience: Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.