Job
Description
Telemarketing Team Leader Designation Telemarketing Team Leader Job Title: Telemarketing Team Leader Used Car Sales Role Summary: The Telemarketing Team Leader Used Car Sales is responsible for leading and motivating a team of telemarketers to generate leads, book showroom or test drive appointments, and support the overall sales process of pre-owned vehicles. This role demands strong leadership, sales acumen, and the ability to handle customer objections related to used vehicle quality, price, and warranty. Key Responsibilities: Team Leadership & Coaching Supervise a team of telemarketers, ensuring daily targets and call quality standards are met Conduct onboarding, sales training, and regular upskilling sessions focused on used car features, pricing, and financing Lead by example with proactive call handling and objection resolution Telemarketing Operations Manage daily calling schedules and lead distribution Drive outbound campaigns to follow up with leads from online portals, website inquiries, trade-ins, or previous customers Develop scripts and rebuttals tailored to used car sales, addressing concerns like vehicle history, mileage, or condition Sales Coordination & Lead Management Work closely with the Used Car Sales Manager to prioritize high-potential leads Ensure accurate CRM updates, proper follow-ups, and appointment confirmations Monitor lead-to-show and show-to-sale conversion rates and optimize the process Reporting & Optimization Track daily, weekly, and monthly KPIs for individual agents and the team Analyze performance data to identify trends, training needs, or process improvements Submit regular performance reports to senior management Customer Interaction & Quality Control Monitor calls for quality assurance and compliance Handle escalations professionally and ensure customer satisfaction Skills & Qualifications: 2+ years of experience in telemarketing or inside sales, preferably in the automotive industry or used car market Proven experience in leading or mentoring a sales team Excellent communication, persuasion, and problem-solving skills Familiarity with used car inventory systems, CRM platforms (e.g., AutoRaptor, VinSolutions) Understanding of vehicle valuation, financing options, and after-sales services Strong organizational and time-management skills
