Assistant Telemarketing Team Leader

Job Description

The Assistant Telemarketing Team Leader supports the Telemarketing Team Leader in overseeing daily telemarketing operations, mentoring staff, and ensuring lead generation targets are met. This role bridges the gap between frontline telemarketing agents and upper management, providing both operational support and leadership in the sales process of automobiles (new or used). Key Responsibilities: Team Support & Supervision Assist the Team Leader in supervising telemarketing staff Monitor agent performance and provide real-time support during calls Step in to lead the team during the absence of the Team Leader Operational Execution Help manage daily outbound call schedules and ensure leads are followed up promptly Support the creation and refinement of call scripts, rebuttals, and lead handling processes Track daily activities and ensure CRM data is updated accurately Lead Management Work with the sales department to prioritize hot leads and customer follow-ups Ensure appointment confirmations and rescheduling are handled efficiently Help resolve common lead objections and improve conversion strategies Reporting & Quality Assurance Assist in tracking individual and team KPIs such as call volume, appointment rates, and conversions Conduct spot checks of call quality and suggest improvements Report key issues or trends to the Team Leader for further action Training & Coaching Participate in training new telemarketers on systems, sales techniques, and dealership processes Provide constructive feedback and peer support to improve team performance Skills & Qualifications: 1 2 years of experience in telemarketing or inside sales, ideally in the automobile or retail industry Experience mentoring or supervising small teams (even informally) Good understanding of CRM systems and call center tools Strong communication, organization, and motivational skills Basic knowledge of automobile models, financing, and dealership operations (used or new cars)