Telecaller

Shivam Autozone (India) Pvt. Ltd

1 - 6 years

1 - 5 Lacs

Mumbai

Posted:2 hours ago| Platform:

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Skills Required

bpo team management customer service business development training sales lead management customer support quality analysis lead generation quality assurance telecalling ups coaching call monitoring crm communication skills follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle & qualify incoming leads from various portals & capturing customer details.
Updating the lead status on CRM & LQS
Meet daily targets for bookings, SQL conversions, & appointments.
Prioritize, follow up, and update lead statuses in CRM/LQ
Escalate HOT/WARM leads to Relationship Managers (RMs/SRMs).
Coordinate with RMs for feedback and next steps.
Share daily summary reports highlighting customer requirements.
Basic Skills Required:
Good Communication & Customer handling Skills
CRM Knowledge Basic understanding of CRM or lead management tools
Graduation in any stream

1+ year experience in telecalling, customer service, or sales is preferred

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