JOB SUMMARY The Tele calling Executive (Sales) handles inbound/outbound calls to generate leads, drive conversions, and maximize repeat sales from Malieakal Electronics’ customer base. This role focuses on funneling existing customers toward new purchases through happy calls, promotions, and CRM-driven follow-ups. DUTIES & RESPONSIBILITIES Call Handling & Responsiveness Answer 100% of incoming calls within 3 rings during shift hours. Adhere to call scripts for product inquiries, service requests, and complaints. Transfer urgent service requests to the service team within ≤1 minute. Lead Capture & Qualification Capture complete customer details (name, contact, product interest, budget) in CRM. Categorize leads as: Hot: Ready to purchase in 2-3 days. Warm: Potential purchase in 5-7 days. Ensure ≥95% accuracy in CRM entries. Funnelling Existing Customers · Introduce new products related to their last purchase. · Offer discounts to encourage repeat buys. · Tag interested customers in CRM for quick follow-up. Follow-Up & Retention Schedule post-purchase feedback calls within 24 hours of delivery. Follow up on service requests (repair status, installation updates). Offer promotions (e.g., discounts on accessories) to encourage repeat purchases. Reporting & Compliance Update CRM daily with call logs, lead status, and resolutions. Submit weekly reports on leads generated and common queries. Escalate unresolved complaints (e.g., defects, delays) immediately. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: sales/tele - calling: 1 year (Preferred) Work Location: In person

Cash & Bank Management KPI: Ensure 100% daily recording of cash inflows/outflows and reconcile bank transactions by end of day. KPI: Achieve zero unrecorded bank transactions overnight; process all deposits and withdrawals by 5 PM daily. Accounts Payable (AP) KPI: Process and post all vendor invoices within 24 hours of receipt, with payment due dates scheduled and tracked. KPI: Maintain ≥ 95% on-time vendor performance , avoiding late-payment penalties. Accounts Receivable (AR) KPI: Record 100% customer receipts by Close of Business daily and follow up on overdue payments within 24 hours. KPI: Issue all approved sales invoices within the same day of shipment or delivery. Petty Cash Management KPI: Log petty cash expenses the same day they’re incurred; replenish fund when low by next working day. KPI: Achieve zero discrepancies in petty cash count at day’s end. Expense Tracking KPI: Verify all expense entries against supporting documents with 100% accuracy within 24 hours. KPI: Flag and resolve any discrepancies in expense records before the next working day. Compliance KPI: Ensure all GST and TDS documents are properly filed and accessible by day-end. KPI: Respond to internal/external queries within 24 hours with full documentation. Daily MIS Report KPI: Prepare and submit accurate daily MIS report by 6 PM each day, with zero missing or delayed information. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you CA inter qualified? Experience: Accounting: 8 years (Required) Work Location: In person

JOB SUMMARY The Tele calling Executive (Sales) handles inbound/outbound calls to generate leads, drive conversions, and maximize repeat sales from Malieakal Electronics’ customer base. This role focuses on funneling existing customers toward new purchases through happy calls, promotions, and CRM-driven follow-ups. DUTIES & RESPONSIBILITIES Call Handling & Responsiveness Answer 100% of incoming calls within 3 rings during shift hours. Adhere to call scripts for product inquiries, service requests, and complaints. Transfer urgent service requests to the service team within ≤1 minute. Lead Capture & Qualification Capture complete customer details (name, contact, product interest, budget) in CRM. Categorize leads as: Hot: Ready to purchase in 2-3 days. Warm: Potential purchase in 5-7 days. Ensure ≥95% accuracy in CRM entries. Funnelling Existing Customers · Introduce new products related to their last purchase. · Offer discounts to encourage repeat buys. · Tag interested customers in CRM for quick follow-up. Follow-Up & Retention Schedule post-purchase feedback calls within 24 hours of delivery. Follow up on service requests (repair status, installation updates). Offer promotions (e.g., discounts on accessories) to encourage repeat purchases. Reporting & Compliance Update CRM daily with call logs, lead status, and resolutions. Submit weekly reports on leads generated and common queries. Escalate unresolved complaints (e.g., defects, delays) immediately. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: sales/tele - calling: 1 year (Preferred) Work Location: In person

Cash & Bank Management KPI: Ensure 100% daily recording of cash inflows/outflows and reconcile bank transactions by end of day. KPI: Achieve zero unrecorded bank transactions overnight; process all deposits and withdrawals by 5 PM daily. Accounts Payable (AP) KPI: Process and post all vendor invoices within 24 hours of receipt, with payment due dates scheduled and tracked. KPI: Maintain ≥ 95% on-time vendor performance , avoiding late-payment penalties. Accounts Receivable (AR) KPI: Record 100% customer receipts by Close of Business daily and follow up on overdue payments within 24 hours. KPI: Issue all approved sales invoices within the same day of shipment or delivery. Petty Cash Management KPI: Log petty cash expenses the same day they’re incurred; replenish fund when low by next working day. KPI: Achieve zero discrepancies in petty cash count at day’s end. Expense Tracking KPI: Verify all expense entries against supporting documents with 100% accuracy within 24 hours. KPI: Flag and resolve any discrepancies in expense records before the next working day. Compliance KPI: Ensure all GST and TDS documents are properly filed and accessible by day-end. KPI: Respond to internal/external queries within 24 hours with full documentation. Daily MIS Report KPI: Prepare and submit accurate daily MIS report by 6 PM each day, with zero missing or delayed information. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you CA inter qualified? Experience: Accounting: 8 years (Required) Work Location: In person