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Telecaller

MALIEAKAL ELECTRONICS

1 years

1 - 2 Lacs

Kollam

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

drive crm service capture schedule installation reporting reports planning

Work Mode

On-site

Job Type

Full Time

Job Description

JOB SUMMARY The Tele calling Executive (Sales) handles inbound/outbound calls to generate leads, drive conversions, and maximize repeat sales from Malieakal Electronics’ customer base. This role focuses on funneling existing customers toward new purchases through happy calls, promotions, and CRM-driven follow-ups. DUTIES & RESPONSIBILITIES Call Handling & Responsiveness Answer 100% of incoming calls within 3 rings during shift hours. Adhere to call scripts for product inquiries, service requests, and complaints. Transfer urgent service requests to the service team within ≤1 minute. Lead Capture & Qualification Capture complete customer details (name, contact, product interest, budget) in CRM. Categorize leads as: Hot: Ready to purchase in 2-3 days. Warm: Potential purchase in 5-7 days. Ensure ≥95% accuracy in CRM entries. Funnelling Existing Customers · Introduce new products related to their last purchase. · Offer discounts to encourage repeat buys. · Tag interested customers in CRM for quick follow-up. Follow-Up & Retention Schedule post-purchase feedback calls within 24 hours of delivery. Follow up on service requests (repair status, installation updates). Offer promotions (e.g., discounts on accessories) to encourage repeat purchases. Reporting & Compliance Update CRM daily with call logs, lead status, and resolutions. Submit weekly reports on leads generated and common queries. Escalate unresolved complaints (e.g., defects, delays) immediately. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: sales/tele - calling: 1 year (Preferred) Work Location: In person

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Telecaller