Telecaller

Job Description

Position Title: Telecaller Location: Raipur Experience Required: 1-3 years Preferred Industry: AVGC (Animation, VFX, Gaming, Comics), M&E (Media and Entertainment) Education, or any Education Industry. Preference Given: if worked in MAAC or Arena Animation or FrameBoxx or Reliance Academy or any renowned AVGC and M&E training centre Roles and Responsibilities: 1. Lead Generation: · Contact potential students and parents via phone to provide information about courses, programs, and services offered by the institute. · Generate and nurture leads through telephonic interactions. 2. Database Management: · Maintain and update the master database of leads, inquiries, and enrolled candidates in the CRM system. · Ensure accuracy and completeness of data for walk-ins, follow-ups, and closures. 3. Follow-up: · Consistently follow up with prospects to provide additional information, address queries, and encourage enrollments. 4. Coordination: · Coordinate with the counselling and admissions teams to ensure smooth onboarding of enrolled students. · Work collaboratively with marketing teams to provide feedback on campaign effectiveness. 5. Reporting: · Provide daily, weekly, and monthly reports on leads generated, calls made, follow-ups, and walk-in generated. 6. Counselling and Conversion (Extended Roles): · Understand the needs and requirements of prospective students and counsel them about the appropriate courses. · Convert inquiries into enrollments by effectively conveying the value of our programs. Required Skills and Competencies: · Excellent communication and interpersonal skills. · Proficiency in English, Hindi, and/or other regional languages as required. · Ability to engage with students and parents and build trust over the phone. · Strong persuasion and negotiation skills. · Target-oriented with a focus on achieving monthly enrollment goals. Preferred Qualifications: · Prior experience in the AVGC or M&E Education industry is highly preferred. · Candidates with a background in education counseling will also be considered. · Familiarity with CRM software and telecalling tools will be an added advantage. What We Offer: · Competitive salary with performance-based incentives. · Opportunities for professional growth and development in a dynamic industry. · A supportive and collaborative work environment. How to Apply: Interested candidates can send their updated resumes to zica.zeelearn.raipur@gmail.com. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 01/07/2025