Telecaller

Nethra Foundation Eye Hospital

1 years

1 - 2 Lacs

calicut

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

schedule data surveys report service support

Work Mode

On-site

Job Type

Full Time

Job Description

Handle Incoming Calls:
Answer queries related to hospital services, appointment availability, doctors, treatments, and other relevant information.
Address patient concerns with professionalism and empathy.
Outbound Calling:
Make follow-up calls to patients regarding their appointments, treatments, and post-visit feedback.
Remind patients about upcoming appointments, tests, and check-ups.
Contact prospective patients to inform them about ongoing services, promotions, or eye care packages.
Appointment Scheduling:
Book, reschedule, or cancel patient appointments as per their requests, ensuring an organized and efficient schedule for doctors.
Coordinate between departments for special consultation requests or urgent patient needs.
Patient Relationship Management:
Build rapport with patients by maintaining a positive and professional demeanor.
Handle any complaints or escalations and pass them to the concerned departments when necessary.
Data Entry and Documentation:
Accurately record patient details, call logs, and appointment information into the hospital’s system.
Update patient profiles and maintain records of all communications.
Customer Feedback:
Conduct patient satisfaction surveys over the phone.
Report feedback and suggestions to improve the hospital’s service and patient experience.
Hospital Promotions:
Inform patients about new treatments, eye care packages, and promotions.
Encourage patients to avail of special offers, enhancing the hospital’s service reach.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

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