Quality manager - International BPO

8 - 13 years

10 - 16 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Lead QA deployment in all processes and business units as per plan
Lead a team of QA’s/Sr. QA’s QTL, AM and monitor key metrics and SLA’s)Analyze NPS dataQA audits activities (SOPS/VSM/FMEA/Quality Frame work etc.)

Required Candidate profile

Graduate with 10-15 years of relevant expShould be working as Quality Manager on papers for international voice processExcellent communication skillsflexible with US shiftsPrefer immediate joiners

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