KYC Quality Manager Vice President

Join the Global Know Your Customer organization as a Vice President and play a pivotal role in shaping global standards. Lead a high-performing team, drive operational excellence, and foster a culture of continuous improvement. Make a significant impact by enhancing compliance processes and building strong stakeholder relationships.

As a Vice President in the Global KYC QA Testing team, you manage a regional staff across multiple Lines of Business, ensuring robust oversight of KYC testers and day-to-day testing operations. You provide business support to the Global KYC Functional Lead, focusing on developing Business Health Metrics and improving end-to-end testing processes. You utilize your coaching and mentoring skills to drive team performance and achieve organizational objectives.

• Manage a regional team of KYC subject matter experts, providing coaching and guidance
• Motivate individual and team performance, developing top talent and succession plans
• Build and maintain strong relationships with global stakeholders
• Implement actionable Global Business Health metrics (KPIs)
• Enforce a dynamic control and compliance environment, mitigating risk
• Oversee day-to-day operations of the KYC QA testing cycle
• Provide feedback to Lines of Business, highlighting material error trends
• Identify opportunities to enhance end-to-end testing processes
• Facilitate live and virtual training sessions for team development
• Communicate complex AML policy and compliance requirements effectively
• Support continuous learning and improvement within the team

• Demonstrate strong client focus and interpersonal leadership skills
• Communicate complex AML policy, regulations, and compliance requirements clearly
• Exhibit excellent verbal and written communication abilities
• Support and lead a high-impact team to achieve goals
• Apply expert knowledge in quality assurance testing and AML/KYC regulations
• Possess minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience
• Facilitate live and virtual training sessions effectively

• Leverage experience in global stakeholder management
• Utilize advanced analytical skills to identify process improvement opportunities
• Mentor and coach team members for professional growth
• Drive implementation of innovative compliance solutions
• Collaborate with cross-functional teams to enhance testing methodologies
• Adapt to evolving regulatory requirements and business needs
• Promote a culture of continuous learning and operational excellence