Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Graduate with minimum 2 years experience of Contact Center.
Atleast 2 years experience in call quality function.
Excellent spoken and written communication skills for English.
Must have experience into Call Monitoring & Call Monitoring
Exposure to Six Sigma techniques along with one completed project would be added advantage
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage
Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions.
Collaborate with the operations team to ensure adherence to quality standards and client requirements.
Monitor key performance indicators (KPIs) and provide insights to optimize processes and minimize errors.
Prepare detailed reports on quality performance and communicate findings to the management team effectively.
R Systems International
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