Hiring QA For UK Shifts - ONLY EXP TECH / Customer Support Executives

1 - 6 years

4 Lacs

Posted:4 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,


We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts


Experience - 1 yr & above (only from technical support / customer support background from international background only)

Salary -

Experience(1yr to 2yrs) - 25k take per month

Experience (2yrs & above) - 28k take home per month

If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348

Work from office only

Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm

Should be able to join immediately

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Good communication skill in English is required


Job Responsibilities:

  • Evaluate Agent Performance:

    Review the quality of both phone and non-voice interactions against client quality benchmarks.
  • Ensure Compliance:

    Monitor adherence to business rules and processes, promptly reporting any breaches.
  • Document & Report:

    Complete monitoring forms with detailed performance comments and accurately save all results for reporting.
  • Support Improvement:

    Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides.
  • Efficiency:

    Ability to work quickly and accurately to meet set targets.
  • Analytical Acumen:

    Excellent analytical skills, including synthesizing data from diverse sources.
  • Organization:

    Superior time management and organizational abilities.
  • Technical Proficiency:

    Basic computer literacy and software usage.
  • QA Understanding (Advantage):

    Knowledge of quality assurance standards and methodologies is a plus.


Note: If you have previously interviewed for this role, please disregard this posting.

Mock Interview

Practice Video Interview with JobPe AI

Start Quality Analyst Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Foundever logo
Foundever

Outsourcing and Offshoring Consulting

Miami FL

RecommendedJobs for You

Bhayandar, Palghar, Mumbai (All Areas)