As a Customer Success Team Lead, your day-to-day activities will include: Team meetings and coordination : Lead regular team meetings, ensuring everyone is aligned and working towards common goals. Data analysis and reporting : Analyze customer data to identify trends, opportunities, and areas for improvement. Cross-functional collaboration : Work closely with sales, product, and marketing teams to ensure a cohesive customer experience. As a Customer Success Team Lead, your performance will be measured by the following KPIs: Customer retention rate : Monitor the percentage of customers retained over a specific period. Net Promoter Score (NPS) : Track customer satisfaction through regular NPS surveys. Customer Lifetime Value (CLV) : Calculate the total value of each customer to the business. Churn rate : Monitor the percentage of customers who cancel their subscriptions or services. Upsell and cross-sell success rates : Track the success of efforts to sell additional products or services to existing customers. Role & responsibilities
Roles and Responsibilities Manage field collections by visiting customers, collecting payments, and updating records. Conduct door-to-door visits to resolve customer queries and issues related to loan repayment. Identify potential risks and escalate them to senior team members for further action. Maintain accurate records of all interactions with customers during field collections. Ensure timely completion of daily targets set by the organization.
Job Title: Data Engineer Department : Information Technology Reporting To : AVP IT Location : Kolkata Position Summary We are seeking a highly skilled and motivated Data Engineer to design and drive data-centric initiatives, contributing to strategic business decision-making. The ideal candidate will have a robust understanding of Big Data , Machine Learning , Cloud Computing , and modern data pipeline architectures . This role is critical in transforming raw data into meaningful insights and supporting a scalable analytics ecosystem. Key Responsibilities Design, develop, and implement robust data pipelines for seamless data ingestion, transformation, and storage. Build and deploy Machine Learning models to deliver actionable insights and predictive analytics. Conduct Exploratory Data Analysis (EDA) on structured and unstructured data. Optimize and manage big data environments ensuring performance, scalability, and reliability. Collaborate closely with cross-functional teams (engineering, product, business) to deliver data-driven solutions aligned with business goals. Uphold industry standards in Data Governance , Security , and Compliance . Tune performance and optimize SQL/NoSQL databases and cloud-based storage systems . Lead data visualization initiatives, transforming analytical outputs into digestible and actionable dashboards or reports. Collect, clean, and analyze large datasets from multiple sources. Develop and maintain dashboards, visualizations, and reports for business tracking. Extract, manipulate, and analyze data using SQL, Python, or R . Identify trends, anomalies, and insights that impact business performance. Conduct market research , customer behavior analysis , and performance tracking . Ensure data integrity and maintain compliance with data quality standards and policies. Required Qualifications & Experience Bachelors or Masters degree in Computer Science, Data Science, Statistics , or a related field. 5+ years of hands-on experience in Data Engineering or related domains. Proficiency in programming languages such as Python , SQL , Scala , or Java . Deep knowledge of Big Data tools : Apache Spark, Hadoop , and frameworks like Apache Airflow, Kafka . Experience in Cloud Platforms : AWS , Azure , or Google Cloud Platform (GCP) . Practical experience with Machine Learning libraries/frameworks : TensorFlow, PyTorch, Scikit-learn . Skilled in data visualization tools : Tableau, Power BI , or similar platforms. Strong analytical mindset with excellent problem-solving and communication skills. Immediate Joinee Preferred Preferred Skills (Good to Have) Familiarity with DevOps practices and containerization tools such as Docker and Kubernetes . Exposure to real-time data streaming and analytics. Knowledge in advanced fields like Deep Learning , Natural Language Processing (NLP) , or Computer Vision . If interested please call at +91-6292121331 or mail your updated CV at sushmita.dr@vgmconsult.co.in for further discussion & interview.
Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas for improvement and provide feedback to agents. Participate in call calibration sessions to refine agent performance and achieve team goals. Collaborate with the team to resolve issues and improve overall customer satisfaction. Maintain accurate records of all activities, including call logs, reports, and analytics.
Role & responsibilities: 1. Making outbound calls: Contacting customers or prospects to promote products/services, generate leads, or collect payments. 2. Communicating effectively: Clearly and professionally conveying information, addressing queries, and resolving issues. 3. Generating leads: Identifying potential customers, gathering information, and qualifying leads. 4. Collecting payments: Encouraging customers to make payments, negotiating payment plans, and updating payment records. 5. Resolving issues: Addressing customer complaints, concerns, or queries in a timely and professional manner. 6. Maintaining records: Accurately updating customer information, call logs, and sales data. 7. Meeting targets: Achieving sales, collection, or lead generation targets. 8. Providing customer service: Building and maintaining positive relationships with customers. 9. Product knowledge: Understanding and communicating product features, benefits, and value propositions. Preferred candidate profile: - Education: 12th Pass (Intermediate or equivalent) - Language: Comfortable in Gujarati - Age: 18-30 years - Shift: General Shift (9:00 AM to 6:00 PM) - Freshers can Apply
Roles and Responsibilities Handle outbound calls to generate leads from various channels such as social media, email campaigns, and website. Conduct cold calling activities to identify potential clients and schedule meetings or demos. Develop a strong understanding of the company's products/services and be able to communicate effectively about them over phone conversations. Maintaining records: Accurately updating customer information, call logs, and sales data. Meeting targets: Achieving sales, collection, or lead generation targets. Providing customer service: Building and maintaining positive relationships with customers. Product knowledge: Understanding and communicating product features, benefits, and value propositions. Preferred candidate profile: - Education: 12th Pass (Intermediate or equivalent) - Language: Comfortable in Gujarati - Age: 18-30 years - Shift: General Shift (9:00 AM to 6:00 PM) - Freshers can Apply
Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide accurate information about products/services to customers through phone calls. Meet daily targets for call handling, sales conversion, and customer satisfaction. Maintain a high level of professionalism while interacting with customers. Collaborate with team members to achieve common goals.
Greetings!! We are an ISO certified Limited company with Pan India basis presence of our BFSI/NBFC call centre operations . Currently, we are urgently hiring Deputy Manager - HR for our Chennai (Kodambakkam), Mumbai & Pune offices. The candidate will be responsible for Recruitment (70%) & Operations (30%) and also overseeing the routine operational functions of the HR department. This role demands a seasoned HR professional with 7 to 10 years of experience in BFSI/sector, with a focus on large scale recruitment of field and call centre personnel along with lateral hiring. Key Responsibilities: Lead and manage the recruitment process to ensure timely hiring of candidates for both entry level as well as supervisory level positions Collaborate with department heads to plan manpower needs and develop job descriptions. Oversee candidate screening, interviewing, and assessment processes. Negotiate job offers, salary packages, and other terms of employment and ensure proper documentation and smooth onboarding Manage employer branding and ensure a positive candidate experience Set up a network of recruitment partners ( NGOs, skill development centres, freelancing recruiters,etc Ensuring fulfilling of frontline and Supervisory positions through various channels (job portals, social media, headhunting, etc.). Ensure updated records are maintained on the system for effective manpower planning Tracking and analyzing key hiring metrics, such as time-to-fill, cost-per-hire, quality of hire, and turnover rates, to evaluate recruitment effectiveness and identify areas for improvement. Conduct background checks & maintain dashboards Supervise junior HR staff and routine HR operations Payroll inputs, leave & attendance tracking Support performance reviews, HR policies & engagement activities Desired Skills & Requirements : Graduation mandatory. MBA with specialization in HR preferred Experience in managing large-scale bulk & lateral hiring in banking/financial process. Preferably NBFC/MFI / BPO background Hands-on experience in recruitment & HR operations Proficiency in HR software and systems Good with Excel, HR tools & documentation Strong communication & coordination skills Immediate Joinee preferred If interested, please call at +91-6292121331 or mail your updated CV at sushmita.dr@vgmconsult.co.in for further discussion & interview.
Role & responsibilities: - 1. Making outbound calls: Contacting customers or prospects to promote products/services, generate leads, or collect payments. 2. Communicating effectively: Clearly and professionally conveying information, addressing queries, and resolving issues. 3. Generating leads: Identifying potential customers, gathering information, and qualifying leads. 4. Collecting payments: Encouraging customers to make payments, negotiating payment plans, and updating payment records. 5. Resolving issues: Addressing customer complaints, concerns, or queries in a timely and professional manner. 6. Maintaining records: Accurately updating customer information, call logs, and sales data. 7. Meeting targets: Achieving sales, collection, or lead generation targets. 8. Providing customer service: Building and maintaining positive relationships with customers. 9. Product knowledge: Understanding and communicating product features, benefits, and value propositions. Preferred candidate profile: - - Education: 12th Pass (Intermediate or equivalent) - Language: Comfortable in Hindi - Age: 18-30 years - Shift: General Shift (9:00 AM to 6:00 PM) - Freshers can Apply Reference: - HR Sony Singh - 9330680623, HR Aashish Mishra - 9529759685
Manage incoming and outgoing calls in a professional manner. Respond to customer inquiries, complaints, and concerns with a problem-solving mindset. Log customer interactions and track follow-ups. Offer timely and relevant solutions to resolve customer issues. Collaborate with team members to escalate and address more complex concerns. Meet key performance metrics including call handling time, customer satisfaction, and resolution rates. Job Requirements: We are seeking candidates with 0.5 - 1 years of experience in customer service or telecalling, who are proficient in Gujarati . The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 6 days working during the Day shift.
Role & responsibilities: - 1. Making outbound calls: Contacting customers or prospects to promote products/services, generate leads, or collect payments. 2. Communicating effectively: Clearly and professionally conveying information, addressing queries, and resolving issues. 3. Generating leads: Identifying potential customers, gathering information, and qualifying leads. 4. Collecting payments: Encouraging customers to make payments, negotiating payment plans, and updating payment records. 5. Resolving issues: Addressing customer complaints, concerns, or queries in a timely and professional manner. 6. Maintaining records: Accurately updating customer information, call logs, and sales data. 7. Meeting targets: Achieving sales, collection, or lead generation targets. 8. Providing customer service: Building and maintaining positive relationships with customers. 9. Product knowledge: Understanding and communicating product features, benefits, and value propositions. Preferred candidate profile: - - Education: 12th Pass (Intermediate or equivalent) - Language: Comfortable in Hindi - Age: 18-30 years - Shift: General Shift (9:00 AM to 6:00 PM) - Freshers can Apply Reference: - HR Sony Singh - 9330680623, HR Aashish Mishra - 9529759685
Role & responsibilities Act as the primary interface with clients for the accounts specifically assigned to you, ensuring effective communication and relationship management. Ensure that client-specified processes related to collections for assigned portfolios are accurately implemented and adhered to by the respective operational and IT teams. Collaborate with the IT team to map, document, and transition client processes onto the system within defined timelines. Monitor and analyze the performance of assigned portfolios on an ongoing basis, preparing and presenting periodic reports both to clients and internal stakeholders. Participate in review meetings and conference calls with clients and internal operations teams, addressing any issues or action points requiring resolution. Review and ensure compliance with client-defined processes; identify deviations, coordinate with operational teams for corrective action, and ensure timely resolution. Formulate and drive collection strategies for portfolios under your purview, optimizing the use of different collection channels to achieve targets at minimal cost. Leverage and strengthen client relationships to identify opportunities for additional business in alignment with budgeted revenue targets. Oversee timely and accurate reporting by the MIS team, ensuring data quality and relevance for decision-making. Guide and mentor MIS team members serving as SPOCs for smaller clients and portfolios, ensuring consistency in service delivery. Conduct structured training sessions for junior team members to build functional knowledge and process understanding. Undertake any additional tasks or special assignments as delegated by the CEO from time to time. Preferred candidate profile 1. + 10 years experience in large NBFC 2. Experience in collection of retail pools, with knowledge of field and call center operations 3. High level of Excel and data interpretation skills 4. Process oriented 5. Good communication skills, spoken and written 6. Team player; ability to interface between clients and operations teams 7. Ability to manage multiple client portfolios simultaneously under tight timelines Education: M.Com /MBA (Finance)/ CA/ CA Inter/ ACMA / CFA If interested please call at +91-6292121331 or mail your CV at sushmita.dr@vgmconsult.co.in for further discussion & interview