1208 Call Monitoring Jobs - Page 37

Roles and Responsibilities Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other train...

Designation Process Analyst (Spanish) Job Responsibilities Create written translations of messages and documents (Written and verbal), providing copies of documents in both languages Give perfect recitals of what they read and hear Use translation memory software Avoid adding extra words or expressions to translations Build excellent relationships with clients Use appropriate software for delivery and presentation Assess clients needs by having discussions with them Use specialist reference books, dictionaries, and thesauruses Proofread and edit finalized versions of translated texts Consult with experts in specialized areas. Mandatory to have: Certificate in Spanish is required B2 & Above F...

SLK Software Services Private Limited is looking for Trainee - ERC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Mondel z International is looking for Trainee - MSC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Quality Analyst (QA) is responsible for assessing the quality of the performanceof our call center associates who deal with our existing and potentialcustomer. The QA will monitor inbound and outbound call ,emails and chatbotresponses to assess associates demeanor, technical accuracy, customer serviceperformance, and conformity to company policies and procedures. This individualwill assist in developing, creating and implementing call center qualityprocesses and procedures; as we'll as would be responsible to train theassociates as needed to enhance the over Waaree customer's experience Roles& Responsibilities: 1. Participatesin design of call monitoring formats and quality standards. 2. Per...

The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc) Work closely with the BU to improve the performance of the bottom quartile in terms ...

Quality Analyst – Paytm Insurance About us: Headquartered in Noida, India, Paytm Insurance Broking Private Limited (PIBPL), a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place, that offers insurance products across all leading insurance companies, with products across auto, life and health insurance and provide policy management and claim services for our customers. Job Title & Level: Quality Analyst - Tele Collection Language proficiency: bengali and odia language : Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting in id...

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

We are seeking a meticulous Sales Auditor to conduct qualitative and quantitative audits across all customer interactionsbe it through chat, call, or 1:1sacross our organization. Your expertise will be instrumental in enhancing CSAT levels and fortifying our SOPs. As an Auditor for Customer Interaction Channels, you will be instrumental in maintaining the highest standards of customer service and communication across various mediums, including chat, call, and video interactions. Your role will involve assessing interaction quality, ensuring adherence to company policies, and driving continuous improvement initiatives to enhance overall service delivery. Key Responsibilities well trust you wi...

Amneal Pharmaceuticals is looking for Trainee Officer, Quality Control to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Client Server Tech is looking for Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Hikal Ltd is looking for Diploma Trainee to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Greetings!! We are looking for Senior Manager Quality in a Contact Centre services environment. The position is responsible for the overall Managing overall Quality Assurance. Primary Job Responsibilities: Identify and scope key process improvement opportunities within Banking Domain Customer Service / BPO Operations Voice, Chat, Back-office. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes). Preference to candidates who have supported, Banking domain, Credit cards, customer service processes in Process Excellence capacity Strong understanding of contact centers and multi-service chann...

Job Overview • Lead the development, maintenance, and continuous enhancement of the OneVasco mobile application by writing and upholding clean, modular, and maintainable code that adheres to secure coding standards. Focus on optimizing app performance and user engagement to deliver a seamless and secure user experience. Key Responsibilities • Plan, execute, and oversee comprehensive quality assurance testing and inspection of products or services. • Investigate any reported product quality issues and ensure prompt resolution in line with company policy and regulatory requirements. • Develop or improve processes for capturing, investigating and documenting product complaints. • Implement risk...

PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsib...

Monitor sales calls to ensure quality and compliance Identified and improved inefficient work processes Recruit, Train, and Coach the Sales Team Delegate tasks and set deadlines Have to manage other projects & Tasks

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

Hiring for SBI Capital Securities Designation: Client Activation (Quality Analyst) Location: Delhi NCR/NOIDA/GURGAON CTC: Upto 5lpa Reportees: Individual role Role & responsibilities Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets Check gaps and conduc...

Creating strategic road map & goals for Insurance telesales, lead, direct & provide guidance to the Team, Monitor Sales Performance & drive efficiencies, review business strategy & take corrective measures, ensuring Issuance sales targets are met. Required Candidate profile Outbound Telesales Team handling experience Large BPO/ Telesales management experience Leading Change & Strategic Thinking Coaching & developing talent Customer Focus and strong interpersonal skills

Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze traini...

Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in peri...

Job Title: Quality Analyst International BPO Location: Gurugram, Haryana Salary: Up to 35,000 per month Experience Required: Minimum 2 years (International BPO process) Job Summary: We are seeking a highly motivated and detail-oriented Quality Analyst with a minimum of 2 years of experience in an International BPO environment. The ideal candidate will be responsible for monitoring and evaluating the quality of voice and non-voice interactions, identifying improvement areas, and supporting agents with constructive feedback and training insights. Key Responsibilities: Monitor and evaluate customer interactions across voice channel Conduct quality audits and provide actionable insights to enhan...

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring calls, researching and providing responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience The role is responsible for executing the assigned support processes in a timely and accurate manner ...

What you will do Let’s do this. Let’s change the world. In this vital role you will conduct complex complaint investigations, resolves corrective actions with their effectiveness and resolves steps necessary to ensure the proper level of control for product in distribution. We are seeking a Specialist Quality Complaints Complaint Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operat...

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com