Quality Analyst (Calls Auditing) - Mumbai & Hyderabad - Paisabazaar

Paisabazaar

1 - 6 years

3 - 4 Lacs

mumbai hyderabad

Posted:5 days ago| Platform:

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Skills Required

quality analyst root cause analysis qc tools call auditing pareto analysis 7qc calibration quality dashboard 7qc tools call monitoring call quality call audit feedback call calibration

Work Mode

Work from Office

Job Type

Full Time

Job Description

We Paisabazaar is hiring for

Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com

Profile - QA/Sr.QA (Call Audit And Monitoring)

Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet)

Auditing and listening the agents calls and Sharing feedback with them
Finding the call errors and Fetal calls
Strong Communication and Interpersonal Skills (Language preference-Hindi & English)
Analytical and problem solving Skills
Basic Knowledge of Excel
Responsible for conducting audits on defects received for metrics and providing effective
coaching feedback to drive continuous and long term improvement of their quality metrics.
Reduce defects by driving process improvement efforts through audit findings.
Provide training needed analysis to management and training team for
individuals/team/Processes in order to address knowledge gaps.
Conduct regular knowledge checks on the floor through process tests, huddles, etc.
Engage with Process stakeholders and peers, and drive Calibration efforts across Company
Drive initiatives through SOP/processes

Requirement -

Candidate should have call auditing and call monitoring experience
Should know Feedback sharing matrix
Good with excel and repots making

And if you don't have the relevant experience please ignore.

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