Quality Analyst (Calls Auditing) - Mumbai & Hyderabad - Paisabazaar Paisabazaar

1.0 - 6.0 years

3 - 4 Lacs

mumbai, hyderabad

Work from Office

We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solving Skills Basic Knowledge of Excel Responsible for conducting audits on defects received for metrics and providing effective coaching feedback to drive continuous and long term improvement of their quality metrics. Reduce defects by driving process improvement efforts through audit findings. Provide training needed analysis to management and training team for individuals/team/Processes in order to address knowledge gaps. Conduct regular knowledge checks on the floor through process tests, huddles, etc. Engage with Process stakeholders and peers, and drive Calibration efforts across Company Drive initiatives through SOP/processes Requirement - Candidate should have call auditing and call monitoring experience Should know Feedback sharing matrix Good with excel and repots making And if you don't have the relevant experience please ignore.

Posted 5 days ago

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