Quality Specialist

Shining Stars Institution & travels

3 - 5 years

1 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

call monitoring quality monitoring performance evaluation customer service call calibration call audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Hiring International BPO (Quality Specialist Customer Service | Non-IT Only)

Quality Specialist

Key Requirements:

Experience:
Minimum
3 years overall in BPO
is
mandatory
At least
1 year on paper as a Quality Analyst
is
mandatory
Languages:
Proficiency in
English & Hindi
(both required)
Salary:
Up to
5 LPA
(based on experience & interview performance)
Background:

Customer Service (Non-IT only)
Domain Preference:

E-commerce

Desired Skill Set & Responsibilities:

Strong experience in
Call Monitoring, Audits, and Calibration sessions
Expertise in
CSAT, AHT, Performance Improvement, and Training support
Conducting
counseling sessions
and
coaching for agents
to uplift performance
Ability to handle
chat & voice processes
(experience in both is an added advantage)
Strong eye for detail, excellent analytical & feedback delivery skills
Should have contributed to
performance enhancement, process excellence, and quality improvements

Background:
Contact Centre Voice & Chat processes
preferred
BPO experience is absolutely mandatory. Do not apply without BPO background.

Contact us immediately This is an urgent requirement:

Hurry up! and call us now

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