Quality Analyst-Tele Calling

The Quality Analyst for Tele Calling is responsible for ensuring that the telemarketing operations of the organization adhere to the established quality standards. By conducting regular quality assessments of tele calling processes, you will contribute to enhancing customer satisfaction and overall service quality. You will monitor and evaluate call performances based on quality metrics, providing detailed feedback to tele callers and management. It is essential to develop and uphold quality assurance standards and procedures. Your role will involve participating in team meetings to present quality evaluation reports and ensuring that team objectives align with the business strategy. Staying updated with industry standards and best practices in telemarketing is crucial for this position. To qualify for this role, you should have a Bachelor's degree in Business Administration or a relevant field, along with 1-3 years of experience in quality assurance or related roles. A strong understanding of tele marketing operations is required, along with excellent verbal and written communication skills. Proficiency in data analysis tools and techniques, as well as experience with call monitoring and assessment software, is essential. Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) is necessary. Any experience in customer service or telecalling would be considered a plus. Key Skills for this position include telemarketing, call monitoring, call monitoring software, Microsoft Office Suite, assessment, communication skills, operations, business strategy, customer service, quality assurance, team collaboration, report writing, telemarketing operations, and data analysis.,