Assistant Vice President - CC PIL AND THIRD PARTY HSBC

5.0 - 7.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Some Careers Open More Doors Than Others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Job Introduction This position is responsible for overseeing all aspects of telemarketing operations at the Contact Centre, ensuring that sales and service standards are met across a range of products. The role supports the attainment of strategic, financial, and operational objectives, and provides high-level assistance to the Sales and Service Team. Key duties ...

Posted 1 week ago

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Quality Analyst-Tele Calling QHT Clinic

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

The Quality Analyst for Tele Calling is responsible for ensuring that the telemarketing operations of the organization adhere to the established quality standards. By conducting regular quality assessments of tele calling processes, you will contribute to enhancing customer satisfaction and overall service quality. You will monitor and evaluate call performances based on quality metrics, providing detailed feedback to tele callers and management. It is essential to develop and uphold quality assurance standards and procedures. Your role will involve participating in team meetings to present quality evaluation reports and ensuring that team objectives align with the business strategy. Staying...

Posted 5 months ago

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