Posted:18 hours ago|
Platform:
On-site
Full Time
1. Call Monitoring and Evaluation: Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to quality standards, processes, and procedures.
2. Quality Assurance and Auditing: Conduct regular audits to identify areas for improvement and ensure compliance with regulatory requirements and company policies.3. Feedback and Coaching: Provide constructive feedback and coaching to agents to improve their performance and adherence to quality standards.4. Quality Metrics Analysis: Track and analyze quality metrics (e.g., first-call resolution, customer satisfaction) to identify trends and areas for improvement.5. Quality Improvement Initiatives: Develop and implement quality improvement plans to drive business results and enhance customer experience.6. Collaboration and Communication: Collaborate with team leads, stakeholders, and agents to implement quality initiatives and provide feedback on quality performance.
Aarika Hr Professionals Private Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
5e-05 - 9e-05 Lacs P.A.
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Gurgaon
2.52 - 4.2 Lacs P.A.
Gurgaon
3.0 - 4.2 Lacs P.A.
3.0498 - 4.91856 Lacs P.A.
Experience: Not specified
1.2498 - 4.43856 Lacs P.A.
2.4 - 4.2 Lacs P.A.
Ahmedabad
2.949 - 4.155 Lacs P.A.
Jaipur
Experience: Not specified
2.1 - 6.0 Lacs P.A.
New Delhi, Delhi, India
Salary: Not disclosed
