Quality Analyst

1 - 3 years

0 Lacs

Posted:21 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Arabic Expert

Location-Navi Mumbai

Day shift - General shift (10 am - 7 pm)

Roles & Responsibilities:

  • Audit inbound and outbound calls.
  • Minimum 1 year on paper Quality Analyst experience required.
  • Graduation is mandatory.
  • Need Arabic language expert.
  • Good with English and Hindi language
  • Evaluate calls, emails, and CRM cases against predefined quality parameters, including:
  • Communication tone, empathy, and resolution ability
  • Aware about basic Kpis- Call calibration, call auditing, call Monitoring, 7 QC tool.
  • Feedback & coaching.
  • Immediate joiner preferred

Interested candidate can share cv @ [HIDDEN TEXT]

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