Quality analyst

Teleperformance (TP)

1 - 6 years

2 - 4 Lacs

Mohali

Posted:1 day ago| Platform:

Apply

Skills Required

Quality Audit histogram Call Monitoring Call Quality QC Tools Call Audit 7Qc Quality Tools Fishbone CSAT Pareto Charts 7Qc Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.
Develop and maintain process documentation for quality control procedures.
Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.
Collaborate with team members to resolve issues related to call quality and customer satisfaction.
Provide training on quality assurance processes to new hires.

Desired Candidate Profile

1-6 years of experience in a BPO or call center environment.
Strong understanding of Quality Audit principles and practices.
Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
Excellent analytical skills with ability to interpret data effectively.

SALARY COMPENSATION

INTERESTED CANDIDATES REACH ME ON THIS :

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.