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1.0 - 6.0 years

2 - 4 Lacs

Mohali

Work from Office

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.8 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Posted 4 days ago

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1.0 - 6.0 years

2 - 4 Lacs

Gurugram

Work from Office

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones. Excellent analytical skills with ability to interpret data effectively. SALARY COMPENSATION : Upto 4.2 LPA INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com

Posted 5 days ago

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3.0 - 8.0 years

13 - 19 Lacs

Bengaluru

Work from Office

Dear Candidate, Please find below the open roles with one of our clients on a full-time basis: Role 1: Developer Linux Audio Device Primary Skills: Board Support Package (BSP), C Language, FreeRTOS Experience: 310 Years Education: B.Tech/BE Location: Bangalore Other Skills: C, JTAG, Signal Analyzers Role 2: Developer – Linux Multimedia Codec Integration Experience: 3–10 Years Education: B.Tech/BE Location: Bangalore Skills: C, C++, Linux drivers, algorithms, pipelines, H264, VP9, HEVC, Linux V4L2, GStreamer, Android, OpenGL, V4L2, DRM, Linux threads, system calls, serialization mechanisms, embedded Linux user space applications, GDB, KDB, Trace Role 3: Developer – Linux Display Experience: 3–10 Years Education: B.Tech/BE Location: Bangalore Skills: C, C++, Linux drivers, algorithms, pipelines, DRM/KMS, Kernel Drivers, HDMI, MIPI DSI protocol, DSI Panels, White Balance, Histogram, Color Correction, image formats, Wayland/Weston, Linux threads, system calls, serialization mechanisms, embedded Linux user space applications, GDB, KDB, Trace Role 4: Developer – Linux Camera Pipeline Experience: 3–10 Years Education: B.Tech/BE Location: Bangalore Skills: C, C++, Linux drivers, algorithms, pipelines, Histogram, 3A algorithms, Color Correction, image formats, Media Controller (Open Source), V4L2, CSI2, GStreamer, OpenGL, DRM, Linux threads, system calls, serialization mechanisms, embedded Linux user space application development, GDB, KDB, Trace If you are interested, please share your updated CV along with the following details to viharika@precisiontechcorp.com : Full Name: Total Experience: Relevant Experience: Official Notice Period: Negotiable Notice Period: Last Working Day (if serving notice): Current CTC: Expected CTC: Any Offers in Hand (Yes/No): Reason for Change: Reason for Considering Another Offer (if applicable): Current Location: Preferred Location: Looking forward to your response. Best regards, Viharika viharika@precisiontechcorp.com

Posted 1 week ago

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3.0 - 7.0 years

0 Lacs

gujarat

On-site

You will be responsible for implementing quality standards, policies, and procedures across all entities within the Business Unit to meet the set quality objectives. This includes conducting regular audits to ensure compliance with the established standards. Your role will involve preparing, implementing, reviewing, and updating all Quality Management System (QMS) and Integrated Management System (IMS) related documentation such as manuals, procedures, SOPs, work instructions, formats, lists, and records. Conducting periodic quality audits is essential to verify that entities within the Business Unit are following the prescribed standards, policies, and procedures. You will be required to prepare reports on engineering audit findings, including performance percentages compared to compliance levels, and share them with relevant entities while also informing the department manager. It will be your responsibility to implement Quality Management SOPs, establish controls, and maintain documentation procedures in accordance with applicable ISO standards. Additionally, you will oversee the company's Environmental, Safety, and Energy certifications based on ISO9001, ISO14001, and ISO45001 requirements. Having knowledge of Total Quality Management (TQM) tools such as 5S, Quality Circles, Kaizen, and coordinating Six Sigma projects is crucial for this role. Familiarity with Statistical Process Control tools like Scatter Plots, Control Charts, Flow Charts, Cause and Effect diagrams, Histograms, and Bar Graphs will also be beneficial. Furthermore, you should have a good understanding of Management systems (ISO 9001, 14001, and 45001) and practical experience with Kaizen, Six Sigma, and various quality tools. Your ability to effectively interface with different stakeholders and drive continuous improvement initiatives will be essential in this position.,

Posted 2 weeks ago

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2.0 - 4.0 years

2 - 4 Lacs

Mumbai, Maharashtra, India

On-site

Job Responsibilities: Develop and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 standards and Organization requirements. Define processes, templates, guidelines, and checklists to enable efficient delivery and operations. Identify areas for improvement within the QMS and participate in initiatives to enhance quality processes and practices. Coordinate with cross-functional teams to ensure alignment of quality objectives with overall business goals. Maintain records and documentation related to quality activities, ensuring accuracy and completeness. Monitor and assess the effectiveness of the QMS through regular audits. Plan and manage QMS release. Conduct trainings and sessions on Quality Management System for the organization. Impart trainings to delivery teams. Monitor and implement changes to the relevant Quality system artefacts and ensure quality systems are kept up to date. Manage Process Improvements (track the Process Improvement suggestions to closure). Conduct Process Induction for new joiners. Experience: Essential - 2 - 4 years of relevant quality related experience in large IT service / Analytics organization. In-depth knowledge of quality management principles. Hands-on experience on Software project audits both in waterfall and agile methodologies. Problem Solving techniques (7 QC tools - Fishbone Analysis, Histogram, Pareto Analysis, Scatter diagram, Process Flow diagram, Control Charts etc.). In-depth knowledge of Project Management (Risk Management, Change Management, Scope Mgmt., Time Mgmt., etc.) Excellent communication skills (written and oral) to effectively communicate quality goals, procedures, and expectations to employees in the organization. Meticulous attention to detail to ensure accuracy and precision in quality documentation, processes, and inspections. Experience in conducting internal audits Understanding Quality Metrics should be able to evaluate project health based on metrics. Desired - Experience of providing process consultancy w.r.t. implementation of quality delivery processes. Experience of managing external audits and ensuring compliance with regulatory requirements and industry standards. Knowledge of BPM tools & Techniques. Knowledge w.r.t. Statistical Process Control, Quantitative Project Management. Understanding of CMMI framework. Knowledge on ISO. Understanding of project management tools like JIRA, Azure DevOps etc. Understanding of Statistical tools like Minitab etc. Awareness w.r.t. security compliances, ISO 27001 etc. Awareness on developing and implementing Prediction Models. Advanced hands-on knowledge of Office 365, Excel, VBA and dashboards in Excel. Experience of automating processes (Internal audits, Risk, Project Mgmt.) Education: Bachelor s degree in business or technology (any specialization) Post-graduation preferred. In-depth understanding and relevant certifications in total quality management, project management, statistical process control, six sigma, kaizen, agile, lean and other methodologies is essential.

Posted 1 month ago

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

Role & responsibilities What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone with college or vocational school graduation as a qualificati and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Custom service). Have experience on phone, email, and live chat support? That’s definitely plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you Preferred candidate profile Perks and benefits

Posted 1 month ago

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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Posted 2 months ago

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5 - 10 years

8 - 15 Lacs

Bhopal, Mumbai, Delhi / NCR

Work from Office

Role & responsibilities Prepare project Planning activities for Underground/Elevated Metro, Elevated Road, Bridge projects Ensuring preparation of schedule (Primavera / MS project), detailed work plan (activities) based on the project objectives and contractual specifications. Ensuring the development of schedule along with critical path for commissioning of different phases along with cost loading in Primavera P6 18.8. Discuss the time cycle for various construction activities with Head Office Planning Team, Tunnel Experts and Site Planning In charge. Monitoring Time Cycle with plan vs actual and productivity of equipment and manpower. Getting validation from Section In-charges, Construction Managers before submission to Project Head. Ensuring the review of Daily Progress Report (DPR), Monthly Progress Report (MPR), Monthly flash report, WIP (work in progress) report, Executive reports (Feedback to execution) before submission to Head Office or client. Minimum Requirements Full time BE/BTech-Civil Working knowledge of Primavera P6/MSP Preferred candidate profile: Post Graduation in NICMAR ACM / MTech-Const Mgmt / MBA-Const Mgmt Should have experience in preparing L1 Schedule in Primavera, equipment requirement & equipment deployment schedule, time cycle, method statement and construction sequence for major activities for the construction of UG/EV Metro projects

Posted 2 months ago

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