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1.0 - 3.0 years
5 - 7 Lacs
hyderabad
Work from Office
"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...
Posted 1 month ago
1.0 - 3.0 years
0 Lacs
gurugram, haryana, india
On-site
#Teleperformance is hiring for MIS executive. Location- Gurgaon and Mumbai. Required Skills: 1. Candidate should have at least 1-2 year of experience in BPO. 2. Experience in advance excel, histogram, Six sigma tools. 3. Should have Experience in Power bi and SQL. 5. Comfortable to work in 24*7 environment. 6. Immediate Joiners are highly preferrable... LinkedIn Login, Sign in | LinkedIn Login to LinkedIn to keep in touch with people you know, share ideas, and build your career. Show more Show less
Posted 2 months ago
1.0 - 6.0 years
2 - 4 Lacs
Mohali
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 3 months ago
1.0 - 6.0 years
2 - 4 Lacs
Gurugram
Work from Office
Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...
Posted 3 months ago
3.0 - 8.0 years
13 - 19 Lacs
Bengaluru
Work from Office
Dear Candidate, Please find below the open roles with one of our clients on a full-time basis: Role 1: Developer Linux Audio Device Primary Skills: Board Support Package (BSP), C Language, FreeRTOS Experience: 310 Years Education: B.Tech/BE Location: Bangalore Other Skills: C, JTAG, Signal Analyzers Role 2: Developer – Linux Multimedia Codec Integration Experience: 3–10 Years Education: B.Tech/BE Location: Bangalore Skills: C, C++, Linux drivers, algorithms, pipelines, H264, VP9, HEVC, Linux V4L2, GStreamer, Android, OpenGL, V4L2, DRM, Linux threads, system calls, serialization mechanisms, embedded Linux user space applications, GDB, KDB, Trace Role 3: Developer – Linux Display Experience: 3...
Posted 3 months ago
3.0 - 7.0 years
0 Lacs
gujarat
On-site
You will be responsible for implementing quality standards, policies, and procedures across all entities within the Business Unit to meet the set quality objectives. This includes conducting regular audits to ensure compliance with the established standards. Your role will involve preparing, implementing, reviewing, and updating all Quality Management System (QMS) and Integrated Management System (IMS) related documentation such as manuals, procedures, SOPs, work instructions, formats, lists, and records. Conducting periodic quality audits is essential to verify that entities within the Business Unit are following the prescribed standards, policies, and procedures. You will be required to pr...
Posted 3 months ago
2.0 - 4.0 years
2 - 4 Lacs
Mumbai, Maharashtra, India
On-site
Job Responsibilities: Develop and maintain the Quality Management System (QMS) in accordance with ISO 9001:2015 standards and Organization requirements. Define processes, templates, guidelines, and checklists to enable efficient delivery and operations. Identify areas for improvement within the QMS and participate in initiatives to enhance quality processes and practices. Coordinate with cross-functional teams to ensure alignment of quality objectives with overall business goals. Maintain records and documentation related to quality activities, ensuring accuracy and completeness. Monitor and assess the effectiveness of the QMS through regular audits. Plan and manage QMS release. Conduct trai...
Posted 4 months ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Role & responsibilities What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experienc...
Posted 4 months ago
1.0 - 6.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709
Posted 5 months ago
5 - 10 years
8 - 15 Lacs
Bhopal, Mumbai, Delhi / NCR
Work from Office
Role & responsibilities Prepare project Planning activities for Underground/Elevated Metro, Elevated Road, Bridge projects Ensuring preparation of schedule (Primavera / MS project), detailed work plan (activities) based on the project objectives and contractual specifications. Ensuring the development of schedule along with critical path for commissioning of different phases along with cost loading in Primavera P6 18.8. Discuss the time cycle for various construction activities with Head Office Planning Team, Tunnel Experts and Site Planning In charge. Monitoring Time Cycle with plan vs actual and productivity of equipment and manpower. Getting validation from Section In-charges, Constructio...
Posted 5 months ago
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