Transformplus

Hi We are looking for Customer Service Associate Unity Bank Process || Kotak Bank || YES Bank || Telesales Job description Role & responsibilities: JD 1_Client: Unity Small Finance Bank Process: Telesales Saving Account Opening Experience: 6/12 months in Banking/NBFC/BPO Education: Graduate or Undergraduate Good Communication Must Shift: Rotational Sunday Fixed Off Location: [Turbhe, Airoli] JD 2_Client : Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Location: Thane- Kasarwadawali Pick up & drop from thane station Freshers can apply To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Alisha: 9324485024

Hi, We are looking for Recruiter/ HR Trainee/ HR Intern (Navi Mumbai /Thane) Office Address: Navi Mumbai/ Thane Job Role: Understanding the end-to-end recruitment cycle and execution. Strong in sourcing candidates thorough various channels like networking platforms, Job portals and head hunting Understanding the hiring requirements of the client Attracting candidates through various channels like social media and professional networks Reviewing resumes and screening candidates Scheduling interviews by coordinating with candidates and clients. Staying updated about hiring trends and best practices Fixed Salary on 1st week of every month In Salary Account Candidates must be able to join immediately. Freshers Salary:Rs.10,000 to 15000 month(CTC) + Other Benefits Experience Salary:Rs.15,000 to 29000 month(CTC) + Other Benefits Time & Shift : 10 to 7pm Day Shifts , 6 days working. (2nd & 4th Saturday Off) Mode :(Hybrid) (WFH) (WFO) Interested candidates can directly WhatsApp me your CV at 9892211899

Hi We are looking for Communication Trainer. As a Communication Trainer, you will play a pivotal role in developing and enhancing the communication skills of our customer service professionals. Your efforts will directly contribute to ensuring they deliver outstanding customer experiences. You will be responsible for designing and delivering engaging training programs focused on verbal and written communication, soft skills, and customer interaction best practices. Key Responsibilities: Design, develop, and deliver comprehensive communication training programs. Conduct engaging and interactive training sessions for new hires and existing employees. Assess communication proficiency and provide constructive feedback. Identify communication gaps and develop targeted interventions. Monitor and evaluate training effectiveness for continuous improvement. Collaborate with operations and quality assurance teams to align training with business objectives. Stay updated with industry best practices in communication training and customer service. Prepare and maintain training materials, reports, and documentation. Excellent verbal and written communication skills (essential). Prior experience in training or facilitation, preferably within the BPO or Customer Service domain. Strong interpersonal skills and the ability to build rapport with diverse groups. Exceptional presentation skills, delivering clear, concise, and engaging sessions. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel). Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and time management skills. An exciting opportunity to contribute to professional growth and development. A collaborative and supportive work environment. Opportunity for professional growth within a global company. Competitive salary package ranging up to 6.5 - 7 LPA for the Pan India location.

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional Experience: 1-3 years in Workforce Management (Outbound MIS) Education: Any Graduate / Undergraduate Roles and Responsibilities Track daily volumes against forecasted volumes and compare scheduled headcount to actual headcount. Monitor Non-Productive time and collaborate with Team Leaders to proactively manage productivity and maintain the Service Level. Prepare intraday reports on staff attendance, Service Level Percentage (SL%) & Abandonment Percentage (Abn%). Reconcile daily attendance with employee timesheets against schedules and time-in/time-out reporting. Manage changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations teams to ensure compliance with company standards. Maintain a running report of attendance incidents. Monitor attendance and schedule adherence. Process schedule trade requests for posted schedules and management requests for modifications of scheduling events (meetings, training, etc.). Provide analytical support for special projects. Collaborate with the Fulfillment Operations Department Management to identify opportunities to further optimize our workforce. Collate data & prepare Management Information Systems (MIS) as per timelines and maintain the database. Ensure data facilitates and drives key decision points for process improvement and new initiatives. Ensure accuracy & validity of all data and maintain data privacy. Perform any other related duties as required or assigned. Key Deliverables Manage the entire WFM process. Monitor and analyze real-time information for the process. Design, prepare, and maintain MIS and dashboards. Key Skills Strong understanding of Outbound MIS and the WFM process. Connectivity and Dialer knowledge. Proficiency in data churning and scrubbing. Knowledge of key metrics such as Attrition, Shrinkage, Average Handling Time (AHT), and Service Level Agreement (SLA).

Hi We are looking for Operations Manager - International & Domestic Domain Are you an experienced operations leader with a passion for the telecom industry and a strong background in BPO/BPM We are seeking a dynamic and results-oriented Operations Manager to join our team in Airoli, Navi Mumbai / Pan India. This role is open to diverse candidates who meet the specified criteria. As an Operations Manager, you will be crucial in managing and optimizing our international contact center operations, ensuring exceptional client service and achieving corporate goals. What You'll Do: Lead and manage a large team, including Assistant Managers and Team Leaders, fostering a high-performance culture. Oversee day-to-day operations of our international contact center, specifically within the US telecom domain. Implement and drive client strategies to meet and exceed client and corporate goals and objectives. Ensure appropriate communication and escalation of client issues to various levels of site and operations management. Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction. Operate within US shift timings (24x7 environment) and be flexible to stretch as business needs require. What We're Looking For: Experience: 10+ years of total work experience. 1+ years of relevant experience in a managerial role (on paper). 4+ years of directly related experience, including 2+ years of supervisory experience. A proven background in the BPO/BPM industryis essential. Experience in the Telecom domainis highly preferred. Strong International Voice Experience is a must; Outbound experience will be an added advantage. Prior experience as a manager in a US international contact center within the International & Domestic Domain. Education: Any Graduate or 4-year Diploma. A college degree in Business Management/Administration or an equivalent combination of education and directly related experience. Skills & Attributes: Strong leadership skills with the proven ability to manage large groups of people effectively. Excellent verbal and written communication and facilitation skills. Strong interpersonal skills and demonstrated success in customer relationship management. Ability to adapt to a 24x7 operational environment and US shift timings. Proactive approach to problem-solving and issue resolution. Location: Airoli, Navi Mumbai, Pan India How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume and fill in the below Format details and send it to [hr@transformplus.in] or via WhatsApp to 9892211899 Format for Operations Manager Name- Mobile No- City- Total Exp in BPO or BPM- Do you have experience in a Telecom background Total. Exp as Manager (on Paper)- Have you handled AM AND TL Company Name- Current Industry- Team Size handling- Are you a Graduate Current CTC- Exp CTC- Notice Period- Time Slot for Interview- Do you know attrition, shrinkage, KRAs, Feedback, and Coaching Reference: Transformplus We look forward to reviewing your application.

Hi We are looking for Customer Support Executive - Sports Process Are you a sports enthusiast with excellent written communication skills We are hiring for a Customer Support Executive to join our team for an exciting Sports Process! This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service. About the Role As a Customer Support Executive, you will be responsible for resolving customer queries through email and chat. This is a non-voice role where your strong written communication skills will be key to providing exceptional support. Your main responsibilities will include: Responding to customer inquiries and resolving issues via email and chat. Maintaining a high level of professionalism and customer satisfaction. Ensuring all communications are clear, accurate, and timely. Working collaboratively with the team to meet performance goals. Required Skills & Qualifications Experience: Minimum 0 to 2 years in a customer support role. Freshers are welcome to apply. Education: Under-Graduate, Any Graduate, or Any Post-Graduate. Communication: Excellent written communication skills in English are a must. Typing Speed: A typing speed of at least 30 words per minute with 85% accuracy is required. Basic Knowledge: Understanding of customer support roles and responsibilities is essential. Salary & Work Details Salary (Annual CTC): Freshers: INR 2.7 LPA Experienced (up to 2 years): INR 3.2 LPA Shift: Fixed day shift. Weekly Offs: Two rotational days off per week. Location: Electronic City Phase 2, Bangalore. Transport: No transport facility will be provided. Selection Process The selection process includes the following rounds: 1. RMG Screening 2. Written Non-voice Versant Test (focus on typing speed and accuracy) 3. Manual Written Test (scenario-based) 4. Operations (Ops) Round How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume to [hr@transformplus.in] or via WhatsApp to [HR karthika- 7304056519].

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Bhopal Whats App your updated CV & below details at 9892211899 Name Age Education Total exp as AM Team Size Current City Current CTC Exp CTC Notice Period R you okay with relocation

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

Hi We are looking for Customer Service Associate / Tele Sales - Investment Banking Are you a sports enthusiast with excellent communication skills in English & Hindi We are hiring for a Customer Service Associate / Tele Sales to join our team for an exciting Investment Banking This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service. Your main responsibilities will include: Responding to customer inquiries and resolving issues via Voice call. Knowledge of Mutual funds Knowledge of Banking Finance insurance products. Typing speed of 20 WPM / 80% Accuracy Familiar with MS Office and Use of Internet applications. Maintaining a high level of professionalism and customer satisfaction. Ensuring all communications are clear, accurate, and timely. Working collaboratively with the team to meet performance goals. Required Skills & Qualifications Experience: Minimum 0 to 3 years in a customer support role. Freshers are welcome to apply. Education: Any Graduate, or Any Post-Graduate. Communication: Excellent communication skills in English & Hindi are a must. Typing Speed: A typing speed of at least 20 words per minute with 80% accuracy is required. Basic Knowledge: Understanding of customer support roles and responsibilities is essential. Salary & Work Details Salary (Annual CTC): Freshers: INR 2.7 LPA Experienced (up to 2 years): INR 5 LPA Shift: 9.5 hours of shift and 5 days in a week Weekly Offs: Two rotational days off per week. Location: Mumbai, Airoli Transport: No transport facility will be provided. Selection Process The selection process includes the following rounds: 1. RMG Screening 2. Written voice Versant Test (focus on typing speed and accuracy) 3. Operations (Ops) Round

DEAR JOBSEEKERS, We are excited to share an excellent opportunity for a Telesales Executive to join our dynamic international sales team BPO at rapidly growing company in the renewable energy sector. We are specifically looking for driven individuals with experience in international sales, preferably within the Australian market or solar energy projects. This role is perfect for someone passionate about contributing to the green energy space while advancing their career in a target-oriented environment. About the Role: As a Telesales Executive, you will be instrumental in expanding our solar solutions footprint in Australia. Your primary responsibilities will include: Making outbound calls to prospective clients in Australia. Understanding customer needs and effectively pitching our solar offerings. Booking qualified appointments for our solar consultants and partner teams. Managing leads in our CRM system and ensuring consistent follow-ups. Achieving and exceeding daily, weekly, and monthly sales targets. Handling objections and providing accurate product information. Reporting on call activity and results to the team lead or manager. What We're Looking For: We are seeking candidates who meet the following criteria: 1-2 years of telesales experience in an international voice process is essential. Prior experience in Australian market campaigns or solar energy projects is highly preferred. Excellent verbal communication and convincing skills in English. Comfortable working the early morning shift (4:30 AM 1:30 PM IST) to align with Australian business hours. Target-driven, with a proven ability to meet sales goals. Experience with CRM tools and lead management systems is a plus. Self-motivated, disciplined, and a collaborative team player. What We Offer: At Auspro, we value our employees and provide a supportive environment for growth: Competitive salary (up to 50k INR per month, as per industry standards) with performance-based incentives. Opportunity to be part of a growing organization dedicated to green energy. Ongoing training and development programs to enhance your skills. A friendly and supportive work environment. Location and Shift: Location: 1203, Rupa Solitaire, Millennium Business Park, Mahape, Navi Mumbai, Maharashtra 400708 Shift Timing: 4:30 AM to 12:30 PM IST (Monday to Friday, aligned with Australian business hours) How to Apply: If you are a motivated and detail-oriented professional seeking a challenging and rewarding career, we encourage you to apply. Please send your updated resume to [karthika@transformplus.in] or via WhatsApp to [HR karthika- 7304056519]. We look forward to reviewing your application!

Hi we are looking for AC Technician for their South Mumbai Office and Residence of Promoters. Job Description & Responsibilities:- Experienced inwork with cooling systems to ensure proper installation, maintenance and repair.Well aware the aspect of heating, ventilation,air conditioningand refrigeration including the automation in AC. Responsible for installation, inspection, maintenance, and repair of various air conditioners including gas charging for Window/Casset/Split. Experienced in handling ventilate equipment and controls making ensure they operate efficiently and continuously. Responsible to perform regular maintenance work on cooling units. Responsible to diagnose electrical and mechanical defects and malfunctions. Responsible to, replace, or repair equipment that has been damaged. Responsible & experienced to make adjustment and do calibrations of thermostatic controls & PCB. Hands of experienced in installation of new air-conditioning systems and equipment.Should have ability to suggest appropriate A/C make for given areas. And familiar with automation in AC. Responsible & experienced in cleaning blowers and coils, checking tensions of belts and motors. Responsible & experienced to make plans and designs of new air-conditioning systems including their installation and maintenance. Candidate Must be qualified AC & Refrigeration Mechanic from reputed institute. Candidate should be able to work in places where they are exposed to dust, fumes, noise, toxic materials and high voltage equipment.Should also be capable of working in confined and hot spaces like roofs, crawl ways and attics. Local Mumbai base candidate is prefer as there will be travelling in local Mumbai for sited work and must possess the 24X7 available work culture with basic communication skills in English & Hindi. Sometimes candidate may also have to work in adverse weather and may be required to lift heavy objects (Gas charger etc), bend, stoop, kneel or stand for long stretches of time. Age must be below 40 years with 10 to 12 years similar experience in reputed organization. WhatsApp Your updated CV at 9892211899 or hr@transformplus.in