Quality Analyst (Chat Process)

As a Call Quality Analyst, you will be responsible for monitoring and evaluating calls to ensure quality, compliance, and a positive customer experience. Your role will involve conducting call analysis, providing constructive feedback to enhance agent performance, and identifying areas for improvement. You will collaborate with team leaders and trainers to implement process enhancements and ensure continuous improvement. The ideal candidate will have 0-3 years of experience in call monitoring, call auditing, or call analysis, or be a fresher with strong communication skills. Strong listening and analytical skills are required, along with attention to detail and the ability to identify patterns in customer interactions. Excellent communication and feedback-giving skills are essential, as well as proficiency in MS Office tools such as Excel, Word, and PowerPoint. Preferred candidates will possess good communication skills and proficiency in MS Office tools. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during the day shift, and the work location is in person. Join our team as a Call Quality Analyst and contribute to delivering exceptional customer service through effective call monitoring and analysis.,