Quality Analyst (Chat Process) SAS Group

0.0 - 3.0 years

0 Lacs

haryana

On-site

As a Call Quality Analyst, you will be responsible for monitoring and evaluating calls to ensure quality, compliance, and a positive customer experience. Your role will involve conducting call analysis, providing constructive feedback to enhance agent performance, and identifying areas for improvement. You will collaborate with team leaders and trainers to implement process enhancements and ensure continuous improvement. The ideal candidate will have 0-3 years of experience in call monitoring, call auditing, or call analysis, or be a fresher with strong communication skills. Strong listening and analytical skills are required, along with attention to detail and the ability to identify patterns in customer interactions. Excellent communication and feedback-giving skills are essential, as well as proficiency in MS Office tools such as Excel, Word, and PowerPoint. Preferred candidates will possess good communication skills and proficiency in MS Office tools. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during the day shift, and the work location is in person. Join our team as a Call Quality Analyst and contribute to delivering exceptional customer service through effective call monitoring and analysis.,

Posted 5 days ago

Apply

Call Quality Analyst Impact Guru

1.0 - 3.0 years

1 - 3 Lacs

Mumbai, Maharashtra, India

On-site

What You'll Do: Monitor and evaluate customer interactions to ensure quality standards Identify areas for improvement and provide feedback to enhance customer experience Work closely with the training and operations team to maintain excellence Generate quality reports and insights to optimize performance Ensure compliance with company guidelines and policies What We're Looking For: Experience in call quality analysis, customer service, or a related field Strong analytical and listening skills Excellent communication and reporting abilities Attention to detail and a problem-solving mindset Ability to work in a fast-paced environment Looking for immediate joiners or candidates with a notice period of up to 15 days Required Skills: Types of Feedback Ability to provide constructive and actionable feedback Excel Strong proficiency in data analysis and reporting 7 MCQ Tools Experience in quality evaluation methodologies Sandwich Method Skilled in delivering feedback using the balanced approach Good Communication Excellent verbal and written skills for effective coordination

Posted 1 week ago

Apply

Voice process freshers - Client Partner - Accounts Receivable Access Healthcare

0.0 - 2.0 years

0 - 3 Lacs

Mumbai, Maharashtra, India

On-site

This role is for a Voice Process - Accounts Receivable Client Partner specializing in fresh talent. The primary responsibility is to manage and resolve outstanding claims for US healthcare customers through calling. The ideal candidate will have excellent communication skills, a willingness to learn, and a commitment to accurate documentation and client service. Responsibilities Perform pre-call analysis and check the status of claims by calling payers or using IVR/web portals. Maintain adequate documentation on client software to ensure a clear audit trail and facilitate the submission of necessary documents to insurance companies. Record after-call actions and conduct post-call analysis for effective claim follow-up. Assess and resolve inquiries, requests, and complaints via phone, aiming for first-call resolution . Provide accurate information by researching available documentation, including authorizations, medical notes, and Explanation of Benefits (EOBs) , prior to making calls. Perform basic analysis of accounts receivable (A/R) data to understand reasons for underpayments and denials. Skills Fluent verbal communication abilities and call center expertise . Basic working knowledge of computers. Ability to learn and adapt to new software and processes. Knowledge of healthcare terminology and ICD/CPT codes is a plus. Qualifications Willingness to work continuously in night shifts . Prior experience in a medical billing company or with medical billing software is an advantage, but not required, as training will be provided .

Posted 1 week ago

Apply

IT Helpdesk Coordinator Ideasinfinite

1.0 - 2.0 years

2 - 4 Lacs

Goregaon

Work from Office

Must be a graduate Must have worked on a ticketing tool, SLA management, incident management. Should have knowledge on call analysis. Should be proficient in Excel. Thorough knowledge on ITIL Processes and MIS. Excellent Communication skills

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.