Summary/Objective The Desktop Support Analyst or will be responsible for giving Desktop and Application support to Company-wide users that includes software/application/tools and Network (L1 level) support. Responsibilities will include desktop support, application deployment, identify and isolate issues, corrective and troubleshooting approach with day-to-day administration to ensure consistent system availability, integrity, and security. Experience: 2 - 6 Years Candidate Location: Preferred from Delhi/NCR, Ghaziabad, Noida Education : Bachelors degree or equivalent Other Certification: Microsoft Certification Preferred No: of openings : 1 Industry Type : BPO Shifts: Rotational (All Shifts) Essential Functions Engineers, sets up, configures, deploys, maintains, monitors, and supports Desktop Software & Hardware. Responsible for server-side applications, including messaging, security, finance, payroll, database, web hosting, file, print, and others Well versed in Remote/Desktop support using remote tools Good knowledge of Helpdesk and Ticketing systems Need to build reports on MS Excel Responsible for system security Responsible for user account administration Troubleshoots and resolves server-side application issues and performance issues Recommends upgrades, patches, and new applications and equipment Researches, recommends, and implements best practices Maintains IT/MIS documentation Monitors server logs/performance Monitors Network channels Monitors back-end process and reports Has cross-functional responsibilities with Network Administrators and performs network administrator (L1 level) at duties as necessary Designs PC systems for use on the network and provides 2nd level PC support as needed. Performs other duties as assigned by manager Monitor applications on real time basis Send screenshots and remove call centre agents on wrong pause/AUX code, breaks, or lunch over the allotted time Manage service levels and give suggestions to Operations on removing/adding agents Run and send the MIS reports Alert agents on long calls by sending screenshots of the application Alert Ops Teams via chat by sending screenshots of the application Re-setting dedicated callbacks while following rules to complete such tasks Create a user/agent id on the application. Cater to agent skill requests. Campaign management Knowledge, Skills and Abilities Good knowledge of Excel for IT/MIS reporting Must have excellent verbal and written, English communication skills Expert knowledge of Microsoft Desktop Operating Systems Expert knowledge of Microsoft O365 Good Understanding for Active Directory, Group Policies, and other Microsoft networking technologies Familiarity with network design and technologies including TCP/IP, DNS, WINS, VLAN, Routing, OSI Model, Data, VPN, Ethernet, encryption, SSL, Fiber channel, UTP cabling, fiber optic cabling, and emerging network technologies. Good understanding of network equipment, including switches, routers, and firewalls Expert system troubleshooting skills Understanding of network security practices and technologies Good knowledge of Internet standards and technologies, including HTTP, Email, and other Internet applications Must have experience administering systems and network in a corporate environment. Must be very familiar with software used to monitor and manage server systems Must be an expert with common office desktop software including Microsoft Windows, Office and Emailing Must be able to respond quickly and logically to internal teams Responsibilities/Accountabilities The Desktop Support/Helpdesk Engineer will work with a high degree of autonomy and be expected to manage their time and responsibilities. Qualifications This position requires a bachelor's degree or equivalent and Three years of professional and related work experience. Microsoft certification is preferred

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule reporting from the AI tool to all the stakeholders Perform a daily system test of the speech analytics tool, report the identified issues to the vendor, and if necessary, to the internal stake holders Update the news article on the tool requested by Marketing, Operations, and Quality teams. Identify the need for coaching on specific topics/campaigns/procedures to build news articles and publish on the tool Add and update activities on the AI tool for any survey, poll, rewards, or KPI and review the result in reports and dashboards Coordinate with Operations, Quality and Leadership to discuss the modification, addition, or deletion in scorecards Review the accuracy of scorecards timely. Take input from Operations and Quality to improve scores Monitor manual scoring by QAs and QA reports on the AI tool. Point out inaccuracies, give feedback, refreshers, and prepare Job aids to keep everyone in agreement with the process Prepare detailed AI-driven reports highlighting agent performance, sentiment trends, and compliance adherence, process KPIs, and custom KPIs Monitor AI-generated predictive analytics to anticipate potential performance risks and proactively implement solutions Skills and Qualifications: Strong experience with speech analytics and AI-based quality monitoring tools (e.g., NICE Nexidia, Verint, CallMiner, Observe.AI, or similar) Analytical mindset with the ability to interpret AI-generated insights and translate them into actionable strategies Advanced knowledge of call center KPIs, compliance frameworks, and quality assurance methodologies Proficiency in reporting tools, dashboards, and data visualization platforms (Excel, Power BI, Tableau, PPT etc.) Excellent communication skills, both written and verbal. Spanish is a plus, not required Ability to collaborate with different teams to effectively leverage AI tools for process improvement

Summary: Avantive Solutions is looking for a Voice and Text Analytics, who can contribute enormously to implementing solutions leveraging AI tools to improve sales, customer satisfaction, and compliance adherence. Trained in scoping improvement projects and carrying out action plans utilizing speech analytics software within strict timelines under the guidance of Speech analytics Manager. Display a keen interest in detail-oriented analytics, be a self-starter, and attentive to observing process failures/opportunities through communication at all levels and validate them through data. Proactively delve into data to discover scope of improvement and have great aptitude to devise solutions. Key Responsibilities: Recognize agent or process opportunities from operation’s meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule reporting from the AI tool to all the stakeholders Perform a daily system test of the speech analytics tool, report the identified issues to the vendor, and if necessary, to the internal stake holders Update the news article on the tool requested by Marketing, Operations, and Quality teams. Identify the need for coaching on specific topics/campaigns/procedures to build news articles and publish on the tool Add and update activities on the AI tool for any survey, poll, rewards, or KPI and review the result in reports and dashboards Coordinate with Operations, Quality and Leadership to discuss the modification, addition, or deletion in scorecards Review the accuracy of scorecards timely. Take input from Operations and Quality to improve scores Monitor manual scoring by QAs and QA reports on the AI tool. Point out inaccuracies, give feedback, refreshers, and prepare Job aids to keep everyone in agreement with the process Prepare detailed AI-driven reports highlighting agent performance, sentiment trends, and compliance adherence, process KPIs, and custom KPIs Monitor AI-generated predictive analytics to anticipate potential performance risks and proactively implement solutions Skills and Qualifications: Strong experience with speech analytics and AI-based quality monitoring tools (e.g., NICE Nexidia, Verint, CallMiner, Observe.AI, or similar) Analytical mindset with the ability to interpret AI-generated insights and translate them into actionable strategies Advanced knowledge of call center KPIs, compliance frameworks, and quality assurance methodologies Proficiency in reporting tools, dashboards, and data visualization platforms (Excel, Power BI, Tableau, PPT etc.) Excellent communication skills, both written and verbal. Spanish is a plus, not required Ability to collaborate with different teams to effectively leverage AI tools for process improvement Education Qualifications & Experience: Bachelor’s degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in internation call centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Show more Show less

Job Description: Avantive Solutions is hiring a highly skilled and strategic SEO Specialist to join our global marketing team. This role is based in Noida, India, and will work closely with our U.S.-based CMO. The ideal candidate will have hands-on SEO experience in B2B lead generation environments and be responsible for both strategy and execution. You will work closely with our web developer, head of social media, and marketing team to improve search visibility and drive high-intent organic traffic that generates leads for our sales organization. Roles and Responsibilities: Own and execute SEO strategy to increase qualified B2B organic traffic and leads Conduct in-depth keyword research, competitive analysis, and performance audits Optimize on-page elements including meta tags, content structure, and internal linking Recommend blog and web content opportunities to marketing and manage implementation Track weekly SEO metrics in our internal tracker and create monthly performance reports Monitor algorithm changes, search trends, and evolving AI-based search behavior Identify high-quality backlink opportunities (e.g., directories, aggregators) Collaborate with the developer for technical site improvements Work within WordPress CMS to implement and test updates Set SEO goals in collaboration with the marketing team and deliver progress updates with data-backed insights This role does not include content writing, social media execution, or public-facing outreach, which is handled by the marketing team Job Requirements and Qualifications: 7+ years of SEO experience with proven success in B2B lead generation Strong understanding of on-page, off-page, and technical SEO. In-depth knowledge of Google Search Console, Google Analytics, and SEO tools. Clear, proactive communicator who works independently and meets KPIs Comfortable managing SEO in WordPress with support from a developer Experience optimizing for evolving search environments, including LLM/AI-based search Familiarity with PPC and digital advertising Strong collaborator, comfortable presenting strategy and results to marketing Ability to take ownership of SEO performance without micromanagement Education Qualifications: Bachelors degree in marketing, Communications, Public Relations, or a related field. Tools Knowledge: Required: Google Analytics, Google Search Console, SEMrush Bonus: Ahrefs, HubSpot, Screaming Frog