Business Systems Analyst

As part of Greystar’s commitment to building, scaling, and automating its enterprise systems,

we are expanding our support team for Yardi Canada business. The Business Systems Analyst

is responsible for handling complex issues, maintaining data integrity through expert-level

configuration, analysis, and development within the Yardi ecosystems.

This role will ensure that Yardi will remain robust, stable, and scalable property management

platform supporting our operations. The ideal candidate brings technical experience in Yardi

and is open to learning and supporting additional property management systems.

As a Business Systems Analyst, there are 3 broad responsibility areas mentioned below

1. To ensure that all reported PMS incidents are addressed and resolved within agreed

turnaround time

2. Support business units and associated corporate employees with their requests around

data, & reports and developing (coding) few ad-hoc utilities.

3. Perform quality assurance & testing to support various application releases and upgrades.

Key Responsibilities

1) Collaborate with Greystar on-site, business operations, corporate and vendor teams to

understand, analyze, investigate, troubleshoot and resolve incidents related to PMSs

(Property Management Systems.

2) The focus will initially be on supporting Level 2-4 Yardi Voyager, Yardi Site Manager and

Yardi RentCafe CRM Flex business systems.

3) The secondary focus will be on supporting Level 2-4 Entrata Core business systems for the

U.S. Owned databases of Conventional, Active Adult and Student.

4) Demonstrate hands-on experience with Yardi system configurations, modules, and settings

and understand their broader impact on operations and integrations.

5) Proactively monitor system performance, team member engagement, support patterns to

determine enhancements or feature requests within the databases to improve end user

workflow.

6) Perform end to end testing for new releases and version upgrades as well as document

workflow for training and continued support.

7) Create KBAs (Knowledge Base Articles) for these incidents.

8) Extract required data by creating, running and troubleshooting (whenever required) ETL

pipelines. This would require experience in databases and SQL. Experience in developing

ETLs by ingesting data from APIs will be preferred.

Tools & Technologies You Will Work With

• Yardi Voyager, Yardi Site Manager, Yardi RentCafe CRM Flex

• Entrata Core

• Power BI, Excel, and other visualization tools

• Microsoft platforms

• Python or C# experience/ETL pipelines leveraging SQL

• Good understanding and working experience in databases and data warehouse

systems

• Knowledge of Agile development methodologies

What You Bring

• Bachelor’s degree in Computer Science, Engineering, MIS, or related field.

• Problem solving mindset with a desire to learn and embrace challenges.

• Always have business and end customer as center of the function.

• Highly collaborative team player.

• Hands-on experience with Yardi and Entrata, including system configuration, custom

development, and reporting.

• Self-motivated with a proven track record in IT service management.

Ideal Candidate Profile

• Problem-solver with a technical foundation and an aptitude for root-cause analysis.

• Strong communication and collaboration skills, comfortable working across global and

local teams.

• Highly organized and detail-oriented, able to handle multiple priorities.

• Self-starter with a continuous learning mindset and dedication to service excellence

Additional responsibilities -

• Incident Management & Level 2-4 Support

o Analyze, troubleshoot, and resolve complex technical issues within the Yardi

and Entrata platforms.

o Serve as the primary escalation point for unresolved incidents; lead diagnostic

efforts and coordinate with vendor support when required.

o Run incident review calls and manage communications across internal and

external teams.

o Maintain Knowledge Base Articles (KBAs) to support resolution consistency

o and training.