Senior Business Analyst / Oracle Implementation & Support

Job Summary : We are seeking an experienced Business Analyst to manage stakeholders across APAC and India for an upcoming Oracle implementation (Go-live in July 2025) and provide ongoing support post-implementation. The ideal candidate will act as a bridge between business users and the offshore IT support team in India, ensuring smooth issue resolution, prioritization of requirements, and timely escalations to maintain high user satisfaction. Key Responsibilities : Stakeholder Management : Collaborate with APAC and India stakeholders to understand, prioritize, and address business requirements and operational issues. Issue Resolution & Coordination: Work closely with the offshore IT support team in India to resolve system-related issues efficiently. Status Reporting & Escalation : Provide regular status updates to stakeholders and escalate critical issues to ensure timely resolution and minimal business impact. Oracle Fusion Expertise (Preferred) : Support users in the Oracle environment by leveraging Oracle Fusion knowledge for troubleshooting and process improvements. Methodology & Documentation : Work within both Waterfall and Agile/Scrum frameworks and contribute to technical documentation such as RICE, CEMLI, FSD, or Technical Design Documents. Required Skills & Qualifications : • 8+ years of experience as a Business Analyst, preferably in an Oracle ERP environment. • Proven experience in stakeholder management across APAC and India. • Strong understanding of Oracle Fusion (preferred) and prior experience supporting users in an Oracle ERP environment. • Hands-on experience working with Agile/Scrum and Waterfall methodologies. • Familiarity with RICE (Reports, Interfaces, Conversions, Extensions), CEMLI, FSD, or Technical Design Documents. • Strong analytical and problem-solving skills with excellent communication and coordination abilities. Preferred Qualifications : • Prior experience working on an Oracle Cloud ERP or Fusion implementation. • Experience working with global IT teams and offshore support models. • Ability to effectively manage multiple priorities in a fast-paced environment