Business Performance Analyst

Job Description

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. Currently House of Shipping is recruiting for Business Performance Specialist based out of Chennai/Mumbai. Job Purpose: The Business Performance Analyst/Specialist is responsible for leading the development, alignment, and deployment of organizational and business unit objectives across departments and teams. This role drives the implementation of strategy maps/balanced scorecards which establishes relevant KPIs to monitor progress and support data-driven decision-making in alignment with strategic goals/priorities. Roles & Responsibilities: •Framework Deployment: Implement and maintain performance management frameworks such as Balanced Scorecards or OKRs. •Objective Alignment: Drive the development and cascading of corporate and business unit objectives to departments and teams. •KPI Design: Define and validate KPIs that accurately reflect strategic and operational goals. •Metric Logic: Develop calculation logic and data collection mechanisms to support performance measurement. •Reporting & Visualization: Create dashboards and report templates to present performance data in a clear and actionable format. •Performance Tracking: Monitor KPI progress, analyse deviations, and identify areas for improvement. •Review Support: Facilitate regular performance reviews and ensure alignment with governance processes. •Stakeholder Engagement: Collaborate with leaders across functions to align goals. •Strategic Analysis: Apply tools such as SWOT and PESTLE to support strategic planning and evaluation. •Culture Building: Support a performance-driven culture through coaching and training of designated KPI champions. Education requirements •Bachelor’s degree in Business Administration, Industrial Engineering, or Economics (required) •Master’s degree in Business Administration (preferred) Language requirements English (mandatory) Background and experience Competencies and skills •Minimum two years' experience as a corporate strategy and/or business performance •Certified Balanced Scorecard Professional (preferred) •Certified Business Analysis Professional (preferred) •Certified Associate in Project Management (ideal) •Certified Change Management Professional (ideal) •Experience with strategy and business performance/kpi systems (e.g. Spider Impact) •Experience with digital visual management systems •Practical knowledge of Balanced Scorecard (BSC) and/or Objectives and Key Results (OKR) frameworks •Proven ability to define KPIs, set SMART targets, and design data collection and calculation methods •Strategic thinking, business acumen, and strong analytical capabilities •Proficient in strategic analysis tools such as PESTLE and SWOT •Skilled in data visualization and reporting tools (e.g., Power BI, Excel) •Strong presentation and storytelling skills for conveying performance insights