Business Operation Manager

business operation manager in the retail Curtains and Blinds industry is responsible for overseeing all aspects of a business unit or a specific retail location. This includes strategic planning, operational management, financial performance, and personnel leadership. The BOM ensures the smooth day-to-day operations, achieves sales targets, manages inventory, and maintains high customer service standards.

Showroom Management:

Oversee the daily operations of the showroom, ensuring it remains clean, organized, and visually appealing.

Maintain showroom displays to showcase the latest products, including fabrics, curtains, upholstery, rugs, and other related items.

Stay up-to-date with trends, new product arrivals, and industry innovations to keep the showroom’s offerings fresh and competitive.

Ensure the showroom environment is conducive to customer browsing and interaction, with proper lighting and effective product placement.

Staff Leadership:

Hire, train, and manage showroom staff, including sales associates, customer service representatives, and inventory clerks.

Lead, motivate, and inspire the team to meet sales goals, maintain high customer service standards, and promote a collaborative work environment.

Assign daily tasks, schedule staff shifts, and ensure adequate coverage during peak hours or special events.

Conduct performance evaluations and provide constructive feedback to team members.

Foster a positive and supportive work culture, ensuring employees are equipped with the tools and knowledge to succeed.

Customer Service:

Provide exceptional customer service by assisting customers with selections, fabric samples, custom orders, and product inquiries.

Address and resolve customer complaints or concerns in a timely, professional, and courteous manner.

Build and maintain relationships with customers, encouraging repeat business and referrals.

Educate customers about the various textile products, their benefits, and care instructions.

Organize and host events or workshops to educate customers on trends, DIY projects, and home design tips.

Sales and Performance:

Achieve sales targets and improve showroom profitability through effective sales strategies.

Analyze showroom sales data, customer feedback, and market trends to identify opportunities for improvement.

Develop and execute in-store promotions, seasonal sales events, or exclusive product offerings to increase foot traffic and sales.

Track key performance metrics such as conversion rates, average sales per customer, and overall sales growth.

Develop and implement upselling strategies to maximize revenue from existing customers.

Inventory and Stock Management:

Manage inventory levels of textiles, ensuring popular items are well-stocked and popular sizes or colors are available.

Coordinate product ordering, stock replenishment, and vendor relationships to maintain inventory flow.

Perform regular stock audits and track inventory levels to avoid overstocking or stockouts.

Work closely with suppliers to ensure timely product deliveries and resolve any supply chain issues.

Manage and monitor showroom stock loss prevention strategies.

Visual Merchandising:

Ensure textile products are displayed attractively and logically to drive sales and enhance the customer experience.

Create seasonal displays and highlight new textile collections or promotions.

Monitor the overall look and feel of the showroom to ensure a cohesive design that reflects the brand and appeals to customers.

Financial and Budget Management:

Develop and manage the showroom budget, ensuring financial goals are met while controlling costs.

Handle cash management, including cash register operations, daily cash reports, and banking.

Monitor expenses, including payroll and inventory costs, and suggest improvements to increase profitability.

Compliance and Safety:

Ensure compliance with all company policies, local regulations, and safety standards.

Maintain a safe showroom environment, following health and safety guidelines for both employees and customers.

Ensure all employees are trained on safety protocols, including lifting heavy textile materials or handling chemicals for cleaning.

Reporting and Communication:

Report to senior management on showroom performance, including sales reports, customer feedback, and inventory levels.

Communicate promotions, product updates, and policy changes to staff.

Ensure effective communication between the showroom team and the central office or warehouse for product sourcing and supply updates.

Qualifications:

Proven experience as a Store or Showroom Manager in a retail environment, ideally in textiles, home goods, or interior design.

Strong leadership and team management skills, with the ability to motivate and guide employees.

Excellent customer service and communication skills.

Knowledge of textile products, fabrics, and design trends.

Ability to analyze sales data, customer behavior, and market trends.

Strong organizational and multitasking abilities.

Proficiency in retail management software and Microsoft Office Suite.

Ability to work flexible hours, including weekends and holidays, as needed.

High school diploma or equivalent (Bachelor’s degree preferred in areas such as Business, Marketing, or Interior Design).

Working Conditions:

Full-time position with occasional evening and weekend hours.

Frequent standing, walking, and customer interaction.

Occasional lifting of products and showroom displays.

The showroom environment may involve exposure to fabric materials .

This job description outlines the main responsibilities and requirements for a Retail Showroom Store Manager. The role may vary depending on the company’s specific needs, product offerings, and market segment.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person