Business Operation Manager

Key Responsibilities:

• Lead the end-to-end establishment of the India office, including infrastructure, vendor sourcing, and administrative functions.
• Manage all legal and statutory registrations including company incorporation, labor laws, taxation, and industry-specific compliance.
• Design and implement operational processes to optimize efficiency and scalability.
• Identify and mitigate risks—legal, financial, and operational—to ensure smooth and secure business continuity.
• Oversee client service operations and ensure delivery excellence aligned with SLAs.
• Monitor and improve customer satisfaction and operational performance through KPIs.
• Manage the complete recruitment lifecycle: hiring, onboarding, and employee engagement.
• Develop and enforce HR policies that balance Indian workplace norms with global company standards.
• Establish KPIs to track and enhance employee productivity and retention.
• Supervise budgeting, accounting, and local financial compliance.
• Generate detailed financial and operational reports with actionable insights for leadership.
• Source, negotiate, and manage third-party vendors and service providers.
• Ensure cost-effective, high-quality, and scalable vendor partnerships.
• Liaise with global departments to ensure India operations are aligned with the company’s strategic goals and standards.
• Manage office facilities, procurements, and administrative services to ensure a productive work environment.
• Serve as the go-to person for all India-based operational matters, facilitating inter-departmental coordination and issue resolution.

Requirements:

Education:

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).

Experience:

• 5–7 years of experience in business operations and project management.
• Minimum 2–3 years of experience managing operations in India.
• Proven experience in setting up new offices and ensuring legal and statutory compliance.
• Experience managing cross-functional teams and client service functions in an international organization (preferred).

Skills:

• Strong knowledge of Indian labor laws, taxation, and business regulations.
• Excellent communication, leadership, and stakeholder management skills.
• Proficient in budgeting, financial reporting, and compliance management.
• Hands-on experience with operations and HR tools/software.
• Strong problem-solving, project management, and risk mitigation abilities.