Business Intelligence Administrator

Purpose of Position:

The primary role for this position to administer the organizations Business Intelligence and Analytics Platform. The roles and responsibilities include administrative tasks such as governance, maintenance, upgrade, patching, migration, reporting, monitoring and auditing as well as oversee day-to-day operations and troubleshooting issues.

Type of Employment

Key Result Areas and Activities:

1. Project and Data Source Configuration:

• Set up and manage environments for development, testing, and production.
• Connect MicroStrategy to various data sources, including databases, data warehouses, and cloud services.
• Configure and manage data connections, ensuring seamless data integration

2. User Management:

• Create and manage user accounts, groups, and roles.
• Implement and enforce security policies and access controls to ensure data integrity and confidentiality.

3. Object Manager Package Migration:

• Create and Manage Packages
• Conflict Resolution
• Package Deployment
• Documentation and Logging

4. Release Management:

• Version Control
• Release Planning
• Deployment and Rollback
• Post-Release Monitoring

5. Performance Monitoring and Optimization:

• Monitor system performance and resource utilization.
• Identify and resolve performance bottlenecks, ensuring optimal system performance.
• Implement best practices for performance tuning and optimization.

6. Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to MicroStrategy applications and infrastructure.
• Provide timely support to end-users and address their queries and concerns.
• Perform regular system maintenance tasks, including backups, patches, and upgrades.

7. Collaboration and Communication:

• Work closely with data engineers, analysts, and business stakeholders to understand their needs and deliver solutions.
• Communicate technical concepts and solutions effectively to non-technical stakeholders.

8. Customer Support and Escalation Management: Handling technical support cases through phone, email, or chat, and providing timely and accurate solutions to customer issues in BI reporting.

Essential Skills:

• 7+ years of experience with 5+ years of relevant experience in MicroStrategy Administration
• Proficient in Linux including shell scripting and various system/networking/security commands
• Knowledge on Web Servers like IIS and Tomcat
• Knowledge on RDBMS and SQL skill
• Team player and good communication ability
• Experience in Command Manager for Admin Tasks and Automations
• Experience with Integrity Manager for cross environment validations
• Experience in Project Setup ? Create Blank project, DB Connectivity and ACL Setup
• Experience with Configuration Wizard, Enterprise Manager, Platform Analytics, System Manager, Collaboration Services
• Experience in setting up Load Balancing/High Availability clusters in MSTR
• Knowledge of License Manager for Audits and Checks
• Knowledge of Plugin Deployment, Web Admin and Library Admin

Desirable Skills:

• Basic Knowledge on cloud platform infrastructure components like EC2, VPC, Containers, Virtual Networks in Azure

Qualification:

• Bachelor?s degree in computer science, engineering, or related field (master?s degree is a plus)
• Demonstrated continued learning through one or more technical certifications or related methods
• At least 7 years of IT experience; Relevant 5+ years of experience on MSTR

Qualities

• Self-motivated and focused on delivering outcomes for a fast-growing team and firm
• Able to communicate persuasively through speaking, writing, and client presentations
• Able to consult, write, and present persuasively
• Able to work in a self-organized and cross-functional team
• Able to iterate based on new information, peer reviews, and feedback
• Able to work with teams and clients in different time zones
• Research focused mindset