Business Development & Operations Manager

Company Description:

Job Responsibilities:

Business Development:

• Generate and convert leads to drive clinic revenue growth.
• Develop and implement effective sales and marketing strategies to achieve business targets.
• Promote treatment packages through strategic upselling and cross-selling.
• Identify new business opportunities and build long-term client relationships.
• Develop and manage tie-ups with referral doctors, corporates, and strategic partners.
• Coordinate with digital marketing and front-desk teams to improve lead closure and patient conversion rates.
• Represent the clinic professionally at events, collaborations, and meetings to drive brand growth.
  

Operations Management:

• Manage daily clinic operations to ensure smooth OPD flow and excellent patient experience.
• Ensure staff attendance, punctuality, and adherence to duty rosters and SOPs.
• Maintain strict compliance with hygiene, safety, and treatment quality standards.
• Plan and control inventory, medicines, consumables, and clinic resources efficiently.
• Handle patient feedback, complaints, and operational issues promptly and professionally.
• Prepare and submit daily, weekly, and monthly sales and operations reports to management.
  

Market & Performance:

• Analyze market trends, competitor performance, and business opportunities for strategic expansion.
• Support in designing marketing campaigns and lead generation activities in coordination with internal teams.
  

Requirements:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
• 3–5 years of proven experience as a Business Development or Operations Manager, preferably in the healthcare, aesthetics, or wellness sector.
• Strong practical understanding of sales, client handling, and business growth strategies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage teams, multitask, and maintain operational efficiency.
• Proficiency in MS Office, CRM tools, and marketing platforms.
• Result-oriented mindset with strong leadership and organizational abilities.