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Business Development Manager – SaaS Telephony Business

4 years

0 Lacs

gurugram haryana india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

development saas reports support drive pipeline strategy strategies pricing research upselling retention metrics voip sip twilio crm erp api negotiation communication management agile engineering technology certification compensation collaborative ai

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Department:

Experience Required:

Reports To:



About the Role


Business Development Manager



Key Responsibilities



Business Development


  • Drive client acquisition efforts across industries for our telephony SaaS solutions.
  • Build and manage a robust sales pipeline, from lead generation to deal closure.
  • Own revenue targets and deliver consistent growth.



Market & Strategy Support


  • Assist in defining GTM strategies, pricing models, and competitive positioning.
  • Conduct market research and identify new opportunities for expansion.



Client Engagement


  • Develop and maintain strong relationships with enterprise and mid-market clients.
  • Ensure high levels of customer satisfaction and identify upselling/cross-selling opportunities.



Product Collaboration


  • Work closely with product and tech teams to share customer feedback and align offerings with market needs.
  • Support in identifying feature gaps and competitive advantages.



Partnerships


  • Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach.



KPIs & Reporting


  • New client acquisition and pipeline growth.
  • Revenue contribution against targets.
  • Customer retention and account growth.
  • Supporting metrics such as CAC, LTV, MRR.



Requirements



Experience


  • 3–4 years of total experience in

    SaaS, CPaaS, or VoIP/telephony business development

    .
  • Proven track record in B2B sales, client acquisition, and revenue delivery.



Knowledge


  • Familiarity with SIP, VoIP, cloud telephony platforms (e.g., Twilio, Exotel, Knowlarity).
  • Understanding of CRM/ERP integrations, IVR systems, and API-based communications platforms.



Skills


  • Strong business development and negotiation skills.
  • Excellent communication and stakeholder management abilities.
  • Startup mindset – agile, resourceful, and outcome-driven.



Preferred Qualifications


  • Bachelor’s degree in Engineering, Technology, or Telecom.
  • MBA or business certification.
  • Prior experience in SaaS startups, CPaaS providers, or telecom tech firms.



What We Offer


  • High-visibility role with strong growth potential.
  • Competitive compensation with performance-linked incentives.
  • Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.


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