Branch Operations Manager

Role Summary

The Operations Manager ensures Brainsters Studio runs like a well-oiled machine — managing workflow, optimizing processes, coordinating teams, and guaranteeing flawless project delivery.
You will turn creative chaos into operational clarity.

This role is ideal for someone who thrives in fast-paced, high-expectation environments and understands how to support a creative founder.

Key Responsibilities

1. Project & Workflow Management

• Oversee end-to-end project flow — intake, scoping, timeline creation, task allocation, and delivery.
• Maintain a master operations dashboard (Notion/ClickUp/Trello) with accurate statuses.
• Ensure all client deadlines are met without compromising output quality.
• Coordinate with designers, writers, and freelancers where required.

2. Client Coordination

• Serve as the operational point of contact for clients during the project lifecycle.
• Schedule review calls, manage feedback loops, and ensure communication is timely and professional.
• Gather structured client briefs and translate them into actionable tasks for the creative team.

3. Process Optimization

• Build SOPs, templates, checklists, and automations to reduce manual workload.
• Identify inefficiencies and propose system improvements monthly.
• Standardize naming conventions, file organization, and version control.

4. Quality Control

• Conduct first-level reviews of project drafts to ensure adherence to brand standards.
• Double-check client instructions, design alignment, and accuracy before founder review.
• Maintain a quality log of repeat issues and prevent recurrences.

5. Team Coordination

• Manage scheduling, availability, and workload distribution of designers/writers.
• Onboard new freelancers with training + SOP packs.
• Monitor performance and escalate concerns early.

6. Reporting & Insights

• Weekly report on project statuses, workload, bottlenecks, risks, and upcoming capacity.
• Track KPIs: Turnaround time, rework rate, delivery accuracy, client satisfaction.
• Present a monthly “Operations Health Scorecard.”

7. Administrative & Ops Support

• Manage invoicing, follow-ups, and project documentation.
• Maintain structured project archives for future reference.
• Assist founder with operational tasks that enhance business efficiency.

Qualifications

• 3–6 years of experience in operations or project management (creative/agency background preferred).
• Strong communication skills — crisp, structured, and proactive.
• High proficiency with tools: Notion, ClickUp, Trello, Google Workspace, Slack, Canva (basic), and PPT.
• Ability to work under tight deadlines with zero drama.
• Strong sense of ownership; thrives in a founder-led, high-accountability environment.

Personality Traits (Non-Negotiable)

• Structured thinker — organizes chaos.
• Detail-obsessed — nothing escapes your eye.
• Calm under pressure.
• Bias for action — you solve problems without waiting for instructions.
• Loyal, dependable, and aligned with long-term growth.

KPIs

• On-time project delivery rate: 95%+
• Rework rate reduction month-over-month
• Client satisfaction score: 4.8+/5
• System adoption rate by team
• Operational efficiency improvements documented monthly

Job Type: Full-time

Pay: ₹480,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance

Education:

• Diploma (Preferred)

Experience:

• Team management: 2 years (Required)

Work Location: In person