Brainster Studio

Role Summary The Operations Manager ensures Brainsters Studio runs like a well-oiled machine — managing workflow, optimizing processes, coordinating teams, and guaranteeing flawless project delivery. You will turn creative chaos into operational clarity. This role is ideal for someone who thrives in fast-paced, high-expectation environments and understands how to support a creative founder. Key Responsibilities 1. Project & Workflow Management Oversee end-to-end project flow — intake, scoping, timeline creation, task allocation, and delivery. Maintain a master operations dashboard (Notion/ClickUp/Trello) with accurate statuses. Ensure all client deadlines are met without compromising output quality. Coordinate with designers, writers, and freelancers where required. 2. Client Coordination Serve as the operational point of contact for clients during the project lifecycle. Schedule review calls, manage feedback loops, and ensure communication is timely and professional. Gather structured client briefs and translate them into actionable tasks for the creative team. 3. Process Optimization Build SOPs, templates, checklists, and automations to reduce manual workload. Identify inefficiencies and propose system improvements monthly. Standardize naming conventions, file organization, and version control. 4. Quality Control Conduct first-level reviews of project drafts to ensure adherence to brand standards. Double-check client instructions, design alignment, and accuracy before founder review. Maintain a quality log of repeat issues and prevent recurrences. 5. Team Coordination Manage scheduling, availability, and workload distribution of designers/writers. Onboard new freelancers with training + SOP packs. Monitor performance and escalate concerns early. 6. Reporting & Insights Weekly report on project statuses, workload, bottlenecks, risks, and upcoming capacity. Track KPIs: Turnaround time, rework rate, delivery accuracy, client satisfaction. Present a monthly “Operations Health Scorecard.” 7. Administrative & Ops Support Manage invoicing, follow-ups, and project documentation. Maintain structured project archives for future reference. Assist founder with operational tasks that enhance business efficiency. Qualifications 3–6 years of experience in operations or project management (creative/agency background preferred). Strong communication skills — crisp, structured, and proactive. High proficiency with tools: Notion, ClickUp, Trello, Google Workspace, Slack, Canva (basic), and PPT. Ability to work under tight deadlines with zero drama. Strong sense of ownership; thrives in a founder-led, high-accountability environment. Personality Traits (Non-Negotiable) Structured thinker — organizes chaos. Detail-obsessed — nothing escapes your eye. Calm under pressure. Bias for action — you solve problems without waiting for instructions. Loyal, dependable, and aligned with long-term growth. KPIs On-time project delivery rate: 95%+ Rework rate reduction month-over-month Client satisfaction score: 4.8+/5 System adoption rate by team Operational efficiency improvements documented monthly Job Type: Full-time Pay: ₹480,000.00 - ₹500,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Education: Diploma (Preferred) Experience: Team management: 2 years (Required) Work Location: In person