Branch Manager

Position Overview: The Salon Manager at YK Creation is responsible for leading day-to-day operations of the salon branch, ensuring smooth service delivery, team performance, customer satisfaction, and overall business growth. This role demands leadership, business acumen, and a customer-first mindset. Key Responsibilities: 1. Operations & Management Oversee daily salon operations, including appointments, staff schedules, and service flow. Ensure cleanliness, hygiene, and maintenance standards are consistently met. Manage stock, product ordering, and vendor coordination. 2. Team Leadership Supervise, train, and motivate staff (stylists, beauticians, front desk, support staff). Conduct regular performance reviews and provide coaching for skill enhancement. Resolve staff issues, manage attendance, and maintain discipline. 3. Customer Experience Ensure all clients receive exceptional service and a premium salon experience. Handle customer feedback, concerns, or complaints professionally. Build relationships with regular clients to encourage loyalty and referrals. 4. Business Development & Sales Work on revenue growth by promoting salon services, membership plans, and retail products. Track sales targets and implement strategies to achieve them. Collaborate with marketing teams for local promotions, events, and campaigns. 5. Reporting & Administration Maintain daily/weekly/monthly reports on revenue, expenses, and performance. Ensure compliance with company policies, safety regulations, and salon standards. Support HR in recruitment, onboarding, and retention of staff. Role: Branch Sales Manager (B2C) Industry Type: Fitness & Wellness Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales