Banking Retail Team Member-BPS

Hexaware Technologies

1 - 3 years

3 - 7 Lacs

noida navi mumbai bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer service retail voice process mortgage semi voice non voice process international bpo customer care sales customer support technical support email support home loans mortgage loans lap customer handling bpo non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

FTE required for Closing process.
Should be willing to work in night shift semi voice process
Mortgage knowledge would be added advantage.

Roles and Responsibility

Manage and maintain high levels of customer satisfaction through effective communication and problem-solving.
Develop and implement strategies to increase sales and improve overall performance.
Collaborate with the team to achieve business objectives and goals.
Provide exceptional customer service by resolving complaints and issues professionally.
Analyze market trends and competitor activity to identify opportunities for growth.
Build and maintain relationships with customers, colleagues, and stakeholders.

Job Requirements

Minimum 1 years of experience in banking retail or a related field.
Strong knowledge of banking products and services.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and organizational skills with attention to detail.
Experience working with teams to achieve business objectives.

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