Back Office (Senior)

Job Summary:

We are seeking a Senior Back Office Executive with strong administrative and coordination skills, ideally with prior experience in the jewellery industry. This role involves overseeing back office functions such as order processing, documentation, stock management, and inter-departmental coordination. The candidate should be well-versed in business operations, industry-specific processes, and capable of supervising junior staff.

Key Responsibilities:

1. Team Supervision & Workflow Management

Lead and manage the back office team to ensure smooth daily operations.

Assign tasks, monitor progress, and ensure deadlines are met.

Provide training and guidance to junior staff.

2. Documentation & Data Management

Oversee accurate data entry and maintenance of customer orders, invoices, and sales records.

Ensure proper filing and retrieval of documents (physical and digital).

Maintain and update product master sheets, price lists, and catalogues.

3. Order & Inventory Coordination

Track customer orders from entry to dispatch, coordinating with sales, production, and logistics teams.

Monitor inventory levels, assist in audits, and report stock discrepancies.

Ensure timely generation of invoices, packing lists, delivery notes, etc.

4. Vendor & Client Communication

Communicate professionally with suppliers, vendors, and clients regarding documentation or order updates.

Assist in vendor onboarding and compliance document collection.

5. Compliance & Industry-Specific Administration

Manage hallmarking, certification records (e.g.,IGI, GIA).

Support in export/import documentation if relevant to the business.

Assist accounts team with data for GST, TDS, and other regulatory filings.

6. Reporting & Analysis

Generate MIS reports (sales, inventory, dispatch status, etc.) for management review.

Analyze operational efficiency and suggest process improvements.

Required Skills and Qualifications:

Bachelor’s degree in Commerce or a related field.

Minimum 15-18 years of experience in a back office/admin role, preferably in the jewellery, retail, or manufacturing sectors.

Proficiency in MS Office (Excel, Word, Outlook); familiarity with Tally, ERP, or jewellery software (e.g., Jewels ERP, Marg, or custom tools).

Strong communication, leadership, and multitasking abilities.

High level of accuracy and attention to detail.

Preferred Qualifications:

Experience in handling jewellery product databases, barcoding, and certification processes.

Familiarity with e-commerce platform coordination .

Understanding of jewellery industry standards, codes, and terminologies.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment

Work Location: In person