Job
Description
TransUnion's Job Applicant Privacy Notice What We'll Bring About Us We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers. We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. Culture and Values Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https://www.transunion.com/privacy/global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. What You'll Bring The TransUnion CIBIL Internal Communications Consultant is responsible for communicating news about our work in India, utilising the central TransUnion and local TransUnion CIBIL communication tools. The role liaises with stakeholders to develop and deliver compelling narratives to help associates (colleagues) understand, believe and advance our strategy and priorities. This role recognises associate advocacy is an important part of TransUnion CIBIL’s commercial success and will help bring our story to life with impact, ensuring associate engagement and understanding of our culture and business model. It is responsible for helping design and deliver a comprehensive internal communications strategy and activities that cultivate a common understanding and commitment to our inclusive culture, purpose and shared values and beliefs. It will help model, elevate and bring to life our winning behaviours and positive impact for the communities, businesses and consumers we serve. The role includes working to strengthen and tell our employee value proposition (EVP) story and to enhance the end-to-end associate experience through a focus on associate wellbeing (financial, mental, physical, social and career) to drive retention and help associates become advocates that help attract additional top tier talent. Central to TransUnion CIBILs wider brand reputation and engagement, the role works and liaises with teams and channels including senior leaders and other key internal stakeholders, business units, and the in-region Marketing and the Global Internal Communication teams. In collaboration, it identifies key themes and stories and looks to enhance our narrative of innovation and positive impacts for stakeholders in all that we do. As well as write and edit messaging and content it will also support select internal all-associate events. Multiple internal communication channels and platforms are available (e.g. intranet, email tools, Teams channels, in person events etc.) and the Internal Communications Consultant will be proficient in their use and leverage them to not only deliver campaigns and messaging but to better evaluate the success of our internal communications work. In agreement with stakeholders, key success metrics will be established and targeted. Additional shared resources are accessible and include videographers and designers, and leveraging these to benefit our internal communications work is key. TransUnion CIBIL operates in a highly regulated market and this role is central to communicating our vision for India and the importance of our regulatory framework and compliance. The role will report into the India corporate communications lead. The role works with the regional Marketing team and also with international / enterprise teams including Marketing and Corporate Affairs & Communications (includes Global Internal Communications) to leverage and integrate best practices & standards. The position is based from our corporate office in Mumbai and is governed by our hybrid / flexible working policies. Role & Responsibilities Proactive, strategic storytelling Write and edit compelling copy for internal campaigns Inform, engage and inspire associates through new and established channels Advanced proficiency in internal communications and associate (colleague) advocacy programmes Stakeholder engagement and influencing sills Evaluate, adopt and implement new technologies and processes Work across a variety of teams and disciplines (including different cultures and time zones if needed) Analytical and strategic thinking Strong and accurate use of English: written and verbal Excellent planning, organising and presentation skills Multi-tasking skills Team player Impact You'll Make Bachelor’s degree or equivalent experience (+ comms specific training if not part of degree) Experience of working in large and complex businesses, able to cut across functions, joining the dots and bringing teams of associates together Several years’ experience in a communications discipline, preferably within the technology, data, analytics or financial services arena Excellent communication skills; with the ability to advise and influence senior management, develop productive and collaborative relationships with associates across a wide range of disciplines Experience with directly planning, implementing and managing internal communications programmes Capably understand and implements best practices in all aspects of internal communications Not afraid to suggest new ideas and challenge the status quo Flexible and able to implement new programmes as internal communications evolves This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Consultant, Internal Communications
